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This office like the Dental One downtown doesn't provide the greatest customer service. They are always running behind. I waited for over an hour and a half for one appt. This was after I waited for over an hour at their downtown office. They don't seem to follow-up on issues they say they are going to. The endodontist and his assistant are awesome and caring, so it's unfortunate that the receptionist isn't. They don't seem very proactive on developing a care plan or schedule for patients as to when dental work is to be completed. They say on their web site that they reserve time during the day for "emergency" appointments but don't go out their way to encourage you to come in when there is a situation. My temporary filling fell out after a root canal and I was told by the dentist to call if that happened since the tooth is fractured to begin with. When I called the office, the receptionist said that it was nothing to worry about. When I demanded an appt. she said I could come in but couldn't guarantee anything and that I should bring a book since I would be waiting a long time. She didn't offer a specific appt. for that day or the next day or anything. I decided to set up services with a dental office that has a better reputation that agreed that I should be seen sooner rather than later due to the status of my tooth. The downtown Dental One office where I started out doesn't seem any better. It seems like a fast food version of dental care.
Posted: 10/11/2010 • Link to this review
This place is a clip joint. They are dishonest and all they try to do is upsell you for expensive dentistry that is not covered by your insurance. They refused to clean my teeth, which is covered, before I spent thousands on services that were not covered. Steer clear of this organization. Even other Dental One offices roll their eyes at this place. No to Dental One and this place in particular.
Posted: 11/23/2009 • Link to this review
I got there at 1:15 for a 1:30 appointemt to have my teeth cleaned. I finally was called back a 2:50. At this point I was told that they did not pre approve my exrays , but that for insurance reasons I had to have them done. They were not approved and i had to pay. Then they told me that was all they were doing, and I would have to come back for my cleaning. I did go back, but both times they constantly tried to sell me differnt services.
Posted: 12/07/2007 • Link to this review