On April 5, 2010 I took my car in to be detailed at Diamond Auto Detailing around 8:00 a.m. I picked the car up at 4:15 p.m. I drove it home where my boyfriend and I proceeded to look over their work. We found dog hair, coffee stains, and crumbs inside the car on the seats and floor, and the front passenger headrest was covered in black hair & dandruff. I almost puked! There was also a cob web on the back license plate. My appointment was for a complete interior & exterior detailing for $199.00, which I paid via MasterCard when I picked up the car before inspecting it. After noticing the shoddy workmanship, I immediately called Tony and told him I was unhappy with the work. I told him my seats didn't look or smell shampooed at all, along with my other complaints. All he kept saying in response was that they spent 5 hours on my car buffing and waxing the exterior. He said nothing about the interior work whatsoever. I asked him flat out if my interior was shampooed and he said yes, but I believe this to be a lie. I told him I was going to file a dispute with my credit card company if he did not refund me my money. He told me that if I was going to file a dispute, he needed to see what I was going to be disputing. At that point I drove back to the shop and showed Tony everything I had an issue with. He would not admit guilt; however, he asked if we could split the charges. He still wanted at least $100.00 for his work. Better Business Bureau Case #94292111.
Posted: 4/06/2010 • Link to this review