Divas Wear Lace® /Lace Wig Collection on www.lacenit.com, Welcomes you! Our goal is to get everyone we know..and everyone they know..in one of our amazing lace wigs. At DWL, we want to make your purchase of a lace unit affordable and easy. Purchase one of our 100% Indian Remy or Chinese Remy units today and you will not be disappointed, instead you will marvel at the high quality of your wig and laugh at the others who paid 3 times as much as you! Don't be fooled by our cheap and low.. prices...we simply believe in the "charge less, sell more" philosophy and it seems to be working! We also believe in great customer care and service and you will be able to speak to a LIVE person almost anytime you call us.VIEW MORE »VIEW LESS »
In the beginning everything was fine...but as it became time for my unit to arrive, Shay did not return my emails or phone calls. Now I am out of over $600 and still no unit or explaination. I would not recommend her services!!!!!!!!
Posted: 5/13/2009 • Link to this review
Although I do not know who this customer is because the price of $600 is not one that is owed by me to anyone, I do understand the situation. It is a very unfortunate that this customer as well as a few others who ordered during this same time have had there units delayed due to health and home issues that have recently occurred. The lack of communication (explained a little below) between my factory and I, has postponed the final steps in the wig making process, thus delaying a few orders that were placed during a short period of time. I extend my full apology to anyone affected by devastating setback in my life. My health dissolved last month and I spent the last part of that month and the start of this month, hospitalized. I was un able to communicate with them nor my factory and this was out of my control. This is no excuse however as I now know that I should ALWAYS possess a backup system and simply cannot do this process alone any longer. My business pretty much completely stopped these last 30 days and no one was able to contact me at all. I have been back and doing better over the last few days and have had to contact customers based on the order they have tried to contact and communicate with me. After a month away, you can imagine the calls and emails I have to return. Although I have yet to get to the email of this customer, I know and understand that she is upset about the lack of communication, and I take FULL responsibility for the amount owed back to her and will not contest amount owed at all. More than likely, she has already recv.a refund approval form me through paypal. I contacted paypal two days ago with the news of my illness but I was not able to get back to her before a claim was made. If for what ever reason, in the future, she does decd. to do business with me again, I promise a full redemption of the lack of customer service as well as communication. I will also supply a huge discount to those who have been affected my this time frame. In the end, I always attempt to make my customers happy by supplying them with what ever they need to go away from the sale feeling that got the most for there buck!
Please accept my sincere apologies and understand that you were NOT being ignored and have NOT been scammed. This situation with my health and home life could not have been foreseen and I am very sorry it has caused you to see me or my company in a bad light. As you can tell by reading the other reviews, I am VERY bid on customer service and this situation these last few months has caused me great pangs because I feel what my customer is feeling.
I am very please with Divas(Shay) I have purchase 2 lace wigs from her company and i have gotten great feedback form them. I enjoy my kace wig very much and she is very helpful i mean very helpful. She walked be through all the steps. Thank u so much!!!
Posted: 12/08/2008 • Last edited: 1/30/2009 • Link to this review
Shay is a wonderful person to do bussiness with. My wig was beautiful and highly recommend people to do bussiness with her. High quality is what you're looking for and thats what you will get.
Posted: 7/06/2008 • Link to this review
I recently purchased a unit from Shay and I must say that her customer service was remarkable. She answered each and every question that I had regarding the unit and when I received it, it was so beautiful. I will continue to order from her and refer clients to her in the future. Thanks Shay!
Posted: 6/05/2008 • Link to this review
I just recently received my lace wig and the texture of the hair is awesome. This is my second wig from DWL and once again I'm impressed. The rate of shipping was phenomenal, even faster than I expected. Shay(owner)was very knowledgeable about her products and even sent my tip and tricks on how to maintain my hair. She's been good about corresponding with me via email or phone and was always patient and professional(a + because I don't like to feel I'm being rushed). I've gotten so many complements on how beautiful my hair is (they didn't know it was a wig). Needless to say I'm very pleased. Thanks again Shay.
Posted: 6/03/2008 • Link to this review
I had a wonderful experience. I am very pleased with my lacewig and the application of the wig went great. I received lots of complements today at work. I thsnk Divas Wear Lace for their great work and good quality wigs, I plan to get more.
Posted: 6/03/2008 • Last edited: 1/26/2009 • Link to this review
iam very pleased with the service and quality,and most of all the special care and devotion, that was shown to me, everything was done in a timely manner, and i would highly recommend the service of divas wear lace, to any woman who's ready to show her divaness!!!..thanks shay for showing how it's should be done.
Posted: 6/01/2008 • Link to this review
Shay, the owner, went above and beyond for the production of my order. She answered my "2000" questions and kept me updated. I needed my unit for a certain date and she got it to me on time! If you call her, you talk to HER, if you message her, you get a prompt responce. Excellent customer service! Ohhh..and the hair...gorgeous! I am new to lace wigs but I am not new to weaving hair and this is high end quality stuff! A lace wig is not the cheapest investment but if you want your moneys worth..Go to this girl..she can't be beat!!!
Posted: 5/17/2008 • Link to this review
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