Expert Auto Repair Provided by Master Certified Technicians
Our goal is to meet and beat your expectations. Your satisfaction is our highest priority because we wish to develop long lasting relationships and hope to create a pleasant experience. We back this goal with a 100% Satisfaction Guarantee.
All services and repairs include our 55 point check up: We visibly inspect brakes, belt, hoses, suspension and steering system, vehicle lights, AC system, wiper blades and fluid leaks... We also perform a starting and charging test, check tire pressure and rotate as needed and test dive your vehicle before and after any repair or service. We perform this check up to ensure you are driving the safest, most reliable and durable vehicle possible. It is better to know about any potential problems before you experience a breakdown.
Our motto is "Home Town Service With Integrity". It's not just a phrase but a belief in developing a relationship with our customers based on trust, superior quality service and most importantly exceptional customer service. We back this belief up with our 100% satisfaction Guarantee. If for any reason you are dissatisfied with our service we will immediately try to correct the problem or gladly refund your money.
WE only hire ASE certified technicians to work on your vehicles. It takes a qualified technician to be able to properly inspect, evaluate and repair your vehicle. We are a AAA shop which means we meet AAA's stringent criteria in quality service and customer satisfaction. When you come to DOCTOR AUTO we give your vehicle a thorough evaluation free of charge to ensure you are driving a safe and reliable vehicle.
As part of our business objective to overcome societal and environmental problems throughout the world and not profit maximization we've have partnered with like minded organizations to nurture these efforts.
The customer service I was provided was the best I have received, anywhere. They gave me complete details about the repairs they did to my car as well additional insights and what to watch for when it comes to future potential repairs that I might need.
Posted: 2/20/2012 • Link to this review
Thank you for all of the help you have provided for me for so long. You are honest and have the best staff I have even had the pleasure to meet. Will continue to come here only.
Posted: 1/16/2012 • Link to this review
AAA sent me to you all and I am so grateful they did! I am very pleased with the overall service and professionalism I received from you all. You guys went about and beyond with kindness, care and concern. Dara was just fabulous and Mike was very informative. Keep up the great work!
Posted: 12/22/2011 • Last edited: 10/09/2012 • Link to this review
The team of mechanics at Doctor Auto is excellent. John is unbelievably honest and more than fair for estimates. The first time I used Doctor Auto was for a front windshield replacement. They used a new generic windshield that was way cheaper than the dealer's and we've had no problems with it. I have been back for oil changes and a tune up and have had nothing but excellent service from these guys
Posted: 12/21/2011 • Last edited: 10/09/2012 • Link to this review
I came in for AC service, left my car with you all day. You guys made it so easy on me. The ride to and from home was insanely helpful. Dara was helpful and pleasant. I am however sorry to hear Mike is leaving but I am sure you will find an awesome replacement for him. This shop has an excellent reputation, and I am glad I received such great service that stood up to the great things I have heard. Thanks.
Posted: 12/19/2011 • Last edited: 10/09/2012 • Link to this review
Water in the oil was a clear indication of a blown head gasket but I knew I was in good hands from the organization of this shop. I had previously used Dr Auto to power flush the cooling system and I took that opportunity to look around. No junk laying around, no piles of parts in the corners. My mechanic, Randy, did an expert job replacing the head gasket. When he was done, everything was back in place, no stray wires hanging, nothing out of place. It looked for all the world like a factory fresh engine. And the work was done in a timely manner for what I consider a fair price. Randy has earned my respect! He is MY mechanic....and although he may be busy helping me keep my 1990 Isuzu Trooper on the road for many more years to come, I'm confidant I've got an honest mechanic on my side.
Posted: 4/22/2008 • Last edited: 5/09/2008 • Link to this review
After 35 years in Las Vegas and numerous bad experiences with auto repair I was referred to Doctor Auto. I had been to Desert Toyota on 3 separate visits in 6 months with the "Check Engine" light on. Approximately $800 later, the light came on again. I went to Doctor Auto and they replaced a $20 valve in the fuel system return. It has been more than 6 months and no more problems. David Richards and his staff of technicians are the greatest. They have all my future business and referrals.
Posted: 2/20/2007 • Last edited: 1/02/2008 • Link to this review
I took my car it was quick and easy. They got my care repaired in less than 2 hours.It was cheeper too. I had looked at other places and they could not get my car in immediately and their quotes were alot higher. I would recommend to everybody.
Posted: 12/05/2006 • Last edited: 1/23/2009 • Link to this review
The servicer is honest and reliable and the work is outstanding. The customer service is even better, after you get your car serviced, you get a thank you card in the mail. I would recommend this garage over the dealer anyday.
Posted: 10/30/2006 • Last edited: 1/02/2008 • Link to this review
After 35 years in Las Vegas, I finally found one I can trust. I had a continual, intermittent problem with the "check engine" light coming on. In less than 2 hours, Doctor Auto diagnosed the problem and had it FIXED. David and his associates have earned my full trust. Much better than spending $500 each on 3 trips to Desert Toyota, and they still hadn't found the problem. Seems it was easier to "reset" the light and have me return every 30 to 45 days.
Posted: 10/06/2006 • Last edited: 1/02/2008 • Link to this review