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There are three companies that consistently go way beyond the consumer's reasonable expectations - REI, Costco, and Don't Panic Emergency Garage Door ("DP"). A little over a year ago I called DP to fix a broken spring on my garage door. Phil arrived on time and repaired the spring for about the same or less than what the other companies quoted (I can't recall DP's exact price at this time). He was professional and courteous. This is what I would expect from any good company. Just recently, on Labor Day no less, I had problems with the sensor in one of the garage doors so I called DP again. Rather than jump at the opportunity to make more money off my garage door problem Phil offered a couple of things I could easily do on my own that might remedy the problem. I did as suggested and the garage door again worked as good as new. A company that is willing to give you free suggestions that may eliminate the need for their services, is a company well worth considering during those times when you may truly need their help. I would not hesitate to call Don't Panic Emergency Garage Door for any of my garage door service needs. See also my Yahoo review of DP.
Posted: 9/06/2010 • Link to this review
Phil replaced the springs in my garage door. He arrived at the scheduled time and was very courteous and professional. He had my garage door in perfect working order in about an hour. His price is the best I've found and his work is excellent. I would highly recommend "Don't Panic" to anyone!!
Posted: 6/15/2010 • Link to this review
Phil, the technician, was at my home at his originally projected arrival time. He had the necessary parts. Service was courteous and fast. In addition to the repair, Phil showed me adjustments he made to improve the doors operation. Now, my garage door is much more quiet. And it works better than it ever has. I would recommend Don't Panic to a friend.
Posted: 6/12/2010 • Link to this review
I had a broken extension spring and called four garage door companies. The estimated cost given by the "Don't Panic Garage Door" was the lowest. It is not difficult for me to make a choice after reading 10 reviews on Kudzu and Yahoo, all of which gave 'Don't Panic' a five star rating. I called Phil at 11 am and he was able to come at 4:30 pm the same day. As expected, he was friendly, dependable, prompt and professional. After replacing the extension springs, he also helped with lubricating the track of garage door opener to reduce the noise. The work is excellent. Thanks to the reviewers. I really hope the Cobb County's 'Homeowner Referral Guidebook' would add this company to it. Guoliang of Marietta
Posted: 5/23/2010 • Link to this review
After backing into my garage door and trying to repair it myself, I realized I needed professional help. I called at 7pm and scheduled an appointment for the next morning. Phil was great! He was able to give me an estimate over the phone that put my mind (and my wallet) at ease! He was prompt, professional, friendly, fast, and has made a loyal customer! Phil and his company really live up to the "Don't Panic!" name! I can't recommend him enough!
Posted: 4/08/2010 • Link to this review
A torsion spring on my double door garage broke last evening. I called at 8:00AM this morning, Phil was here by 11:30AM and replaced both springs at the agreed upon price which was the lowest I found on the internet. He even tuned the door and the opener plus gave maintenance advice at no extra charge. Thanks for the good service!
Posted: 1/14/2010 • Link to this review
I picked Don't Panic from the Yellow Pages and it was a great choice. He was here promptly within hours of my call and not only fixed our garage opener problem but also explained our specific model's points with me. The charge was much less than I expected with each charge amount clearly detailed. I highly recommend them for any garage opener problem.
Posted: 5/14/2009 • Link to this review