I had 3 men's slacks hemmed and when I got them they looked awful... the hem was not sewed by a machine, it was sewed by hand with big gaps between the stitches. They seemed to be like a temporary solution or a quick fix. Something I could have done myself. When I brought them back, I was told that it couldn't have possibly have been done there and I was mistaken. I told him this is exactly where I brought them b/c I have been a loyal patron since the grand opening. He looked in my account which has 3 pants alterations and his response was "How are we to know that they were these pants?". I was horrified; I was accused of lying and treated as if I wanted something for nothing. He said he would fix it for nothing, like he was doing me a favor. I asked if I could have them cleaned for this inconvenience and of course he rudely said no. I will never be back at this establishment! Their customer service and manager are terrible!
Posted: 8/12/2011 • Link to this review