This is the first day care center I've ever had to use, so I don't have a lot of previous experience to pull from, but I know that this isn't right. This facility was closed the day after Thanksgiving without giving notice. That may be a day that most people are off work, but I was not and was expecting to use the services that I paid for (the whole week). I showed up that morning to find the doors locked. There were no notes...nothing. (Nor did I receive a credit for attending only a half of a week.) Learning my lesson, I asked what days and hours were operational around Christmas. Closed Christmas Eve, but open the day after. Fair. The day after Christmas, while I'm at work, I get a phone call from the unfriendly office attendant, saying that because my child was one of only four attending that day, they weren't making enough money to stay open and would be closing at 12pm. I was at work with no way to come and get my child. I explained how unfair it was to me that they decided during the middle of the day to close early. If you say you'll be open, BE OPEN! She then said that if I was unable to pick up my child by 12 noon, DFACS would have to pick him up!!! HOW DARE YOU! I think the majority of the staff there is great, but if you work around a schedule that is not flexible, I would certainly stay away from this facility.
Posted: 12/26/2008 • Link to this review