I went in for a normal eye exam using my company's vision plan which features a $10 co-pay. During the exam, I was told that I have the early signs of cataracts. But no immediate concern; surgery is probably several years away. Being in my late 50s, this was not a surprise. What was a surprise is when I checked out and was presented with a $75 bill. I explained that I had a vision plan and the co-pay is only $10. The response was that due to the "medical diagnosis" (early signs of cataracts), the visit came under health insurance and not the vision plan. (Note: Because I have a high deductible health plan, I received in the mail a bill for additional payments - I cannot remember how much; maybe $50-$75?). If you do a search on "East Cobb Eye Center", you will find similar stories.
Posted: 12/29/2016 • Link to this review
The doctor will not give me a refund after selling me an expensive pair of defective sunglasses. They gave me a serious rash. She would only exchange them for another pair which are painful as they do not fit properly. I should be given the option of a full refund.
Area Marietta, GA
Date October 2016
Posted: 10/31/2016 • Link to this review
Three words. Horrible. Terrible unprofessional. Amy should consider attending manner school because she has none.
Posted: 10/10/2015 • Link to this review
Hello, it seems you may have the wrong location, as we do not provide surgery. Hope you find the office you were trying to provide feedback for.
If I could give them zero stars I would. Horrible customer service. Horrible staff. The doctor looks like a stripper who just walked out of the club. The staff were rude and extremely unhelpful. They charge twice as much as any other eye company. One box cost $85, where I could buy from costco the exact box for $44. They offered a 30% re-stocking fee then decided they no longer would offer it and would not cancel my order. SO I'm paying twice as much for contacts than I should. HORRIBLE employees with HORRIBLE customer service.
Posted: 8/06/2014 • Last edited: 4/14/2015 • Link to this review
Hello, we apologize for your experience. We made every effort to provide a thorough explanation and break down of prices at the time of your children's visit. This can be difficult, however, when only done over the phone. We always prefer that the parent responsible for finances be present at the time of the examination so that they can fully understand what they are purchasing and what the cost of services are. After the appointment, we happily offered an appointment to discuss the finances, but this was refused. Our contact lens prices are comparable to other outlets when insurance benefits, in-office discounts, and manufacturer rebates are taken into account. Again, we are so sorry we were unable to properly explain this to you. We hope that for your children's next visit, you will be able to be present and we can better explain things to you.
I cannot believe some of the reviews on here! I enjoyed every step of my experience at East Cobb Eye. The staff are all so friendly and welcoming, as well as knowledgeable. Dr. Giannamore truly cares about the vision health of each of her patients and you can see it in her enthusiasm! I would recommend this office to anyone!
Posted: 7/18/2013 • Last edited: 4/14/2015 • Link to this review
Purchased a pair of Oakley glasses and was NOT told that there was NO return policy. They have a sign, but I didn't see it because the sign is located at another desk where I was not sitting. I go back to the office today and was told that they could not take my unopened unused glasses back. HOW stinking rediculous is this? I've purchased Maui Jim glasses before from my eye doctor and was never told this. Every eye care center HAS to have an agreement with the manufacturer to return merchandise. Also, I paid $100 out of pocket for an eye exam with VSP, which has never happened to me. When I made the appointment, I gave them my insurance information and I would have appreciated an upfront estimate so that I knew what I was in for. DO NOT GO HERE!!!
Posted: 7/10/2013 • Last edited: 4/14/2015 • Link to this review
Our office has a strict no return policy for many reasons, including to adhere to the policies of frame and lens manufacturers. We cannot return a frame unless there is an approved defect in the product. Our return policy is stated within our financial policy, which every patient is required to sign. If you would like, we would be happy to provide you with a signed copy.
East Cobb Eye center is a joke. They are expensive, rude, and lack any resemblence of customer service. I paid $270 for a basic eye exam for contacts which is double what most places charge. Staff is rude and arrogant and fail to provide even a basic level of customer service. After 2 years, I no longer use East Cobb eye care. Despite the fact that I have told them numerous times that I switched to another practice, they continue to call me and try to schedule appointments. They even go as far as calling to remind me of an appointment that I have "next week", even though I would never schedule an appointment there again. I truly believe that they schedule the "appointment" for you on their own and then expect you to call and cancel. This place is shady and there are plenty of better options out there.
Posted: 4/25/2012 • Last edited: 4/14/2015 • Link to this review
We are truly sorry for your bad experience. Our cost of services is based on current private practice rates. A contact lens evaluation is a separate, additional fee that varies based on your personal prescription and needs. We pride ourselves in our superior services, which include providing a prescription as well as a thorough ocular health examination. We schedule next year's appointment at the time of service and provide each patient with either a receipt showing this date, or an appointment card. Appointment reminders are sent out as early as one month prior to the date, and it can always be rescheduled or cancelled. If you do not wish to receive these reminders, we can remove you from the system at your request.
If they find out that you need a prescription but you do not plan to order their overpriced glasses, they will not put all the info on the prescription. Like PD (distance between pupils). That way you can't use their prescription and order glasses online. I have never seen this before.
Posted: 11/24/2011 • Last edited: 4/14/2015 • Link to this review
We are sorry for this inconvenience, but it is common practice to charge for pupillary distance (PD) measurements. We, like most other offices, must take additional measurements and additional staff time to get this for a patient.
Won't let people from Dance Studio next door use their lot even when they are closed-they tow!!! Melanie Moore was in town after winning So You Think You Can Dance and was visiting her old Dance Studio and they had cars towed and would not allow people to park in their lot even after they closed!!!! This is just not a friendly business and other reviews show they are just a bad place to visit.
Posted: 8/24/2011 • Last edited: 4/14/2015 • Link to this review
Unfortunately, our small office parking lot is unable to accommodate for our employee parking, patient parking, and the parking of other businesses, regardless of who is in town. Our office is also open later than five on Wednesdays and must have open spaces at this time for patients, as well as room for staff to leave the back lot. We have many signs and make a point to stay in contact with the owners next door, who are well aware of our private parking lot's rules. At this time, we are allowing parking after our business hours for the dance studio as a courtesy.
Don't go here! Poor evaluation techniques, did not perform exams that they billed my insurance for. They are over-priced: eye exam cost $320: 10 times what I paid last year with another provider. The cost of the glasses was going to be 6 times the cost I was quoted at another store! And to add insult to injury, they billed my health insurance instead of my eye insurance, which was the reason I went there in the first place, because they took my eye insurance plan. This company does not deserve your business.
Posted: 3/16/2011 • Last edited: 4/14/2015 • Link to this review
It's east Cobb. You expect a certain level of up-charge. I'm OK with that. I only started needing glasses a few years ago. My first appt., I walked in and said hi to the receptionist and signed in. After 30 minutes I finally asked about the wait, and they realized they'd never checked me in. That was an hour and a half visit. I've been back twice since and each time has been very so-so. It's a bit like walking into a library (very quiet and uptight). I have no other eye-care experience to compare that part of the facility with, but just the overall feeling of them caring whether or not I came in, is lacking.
Posted: 2/01/2011 • Last edited: 4/18/2011 • Link to this review
Our worst experience ever. Don't come here, the employees are arrogant, not trustworthy and don't keep their promises. Their customer service is laughable. This is the last place I would ever recommend. Don't come here, trust me.
Posted: 1/15/2011 • Last edited: 4/14/2015 • Link to this review
I have had the worst service ever with these guys. They would NOT release my prescription to a 3rd party so I could order contacts which is against the law. They are very expensive when it comes to contacts and they are extremely aggressive with trying to get you to buy a year's worth of lenses. I was charged for a full year of lenses at my first fitting of a different type of lens which I ended up hating. They keep giving me the run around when I request a refund for the difference. Their service is absolutely the worst. I will never go there again!
Posted: 10/22/2010 • Last edited: 4/14/2015 • Link to this review
I have been a patient at East Cobb Eye Center for 2 years and the service I have received from the staff and Dr Giannamore has been exceptional. When my glasses were damaged, they let me come straight into the office and immediately fixed them. The service was great and I didn't need to buy new frames. I would recommend East Cobb Eye Center to all my friends and family!
Posted: 6/16/2010 • Last edited: 4/14/2015 • Link to this review
I just received a collection notice from East Cobb Eye Center. In July of 2009 I went in for an eye exam (which I paid $170 for before I left). Right before I left the doctor said she was curious about my astigmatism and wanted to run one more test. She said the test would not cost me anything. I agreed, had digital imaging done and left after I paid. Nine months later, I receive a collection notice from the agency asking for $120 more for East Cobb Eye Center. I quickly called them up and they stated that they had filed a claim against my medical insurance (not vision) which my medical insurance had denied...thus I was on the hook for $120 more. This makes the cost of the eye exam $290. I had never authorized them to file against my medical insurance. I had only agreed to the imaging test because the doctor stated she was curious if it would show anything and that it wouldn't cost me. It is costing me another $120 and they won't waive any of the fees after hearing my complaint. Since I had provided my insurance card to them while filling out the 7 page new patient form they felt it was their right to convince me to perform an unnecessary test and to file against my medical insurance. A $170 exam is bad enough...an extra $120 is ridiculous. Don't trust these East Cobb Eye Center. They don't care about you...just your money. If you go there...you may also receive a letter from a collection agency for your account!
Posted: 4/22/2010 • Last edited: 4/14/2015 • Link to this review