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We moved to Athens recently and our only regret is leaving our housecleaning service behind. We're a family of four with FOUR dogs and two cats, so fur is definitely an issue! What a relief to come home on our cleaning days to a totally clean house, sheets changed, and NO fur. Elsa's Cleaning even helped us with our move out cleaning. I would recommend them highly to anyone looking for an exceptional, reliable cleaning service. Elsa, let us know if you ever expand to Athens!! ;-)
Posted: 8/27/2015 • Link to this review
Elsa discontinued her services with us after we provided feedback about the floors not being cleaned. She responded poorly to feedback in general and seemed very pushy from our first meeting. Overall, we were very disappointed in both her professionalism and quality of the service given the price and being so well reviewed here on Kudzu.
Posted: 8/24/2015 • Link to this review
We are very sorry that this customer was not satisfied with our work. Although we try to please all our customers, sometimes it's just not possible. Due to the fact that we could not get responses back to schedule or change an appointment in a timely manner, it became a frustration. It was difficult to clean this house because the husband slept during day time hours. The only issue with the hardwood floors was that the customer wanted us to remove all the spots from the floors (not just the surface dirt, but the stains). This would require sanding and refinishing the hardwood floors, which is beyond the scope of our service. We do not recommend mopping hardwood floors with too much vinegar or water, but the husband felt it should be done anyways. We gave it our best effort to please our customer but they were still not satisfied. If you read our other reviews, you will see that I am never pushy, but have taken pride in and care for all my customers. We have been in the business for over 35 years and always strive to please our customers. Once again, we are disappointed that we could not make this one happier.
We have been using Elsa's cleaning service for almost a decade now, since just after we bought our current home. From the first deep cleaning that Elsa and her husband performed, to every cleaning person we've had, the level of professionalism, care and courtesy has always been exceptional. We are extremely happy to be using Elsa's service, have frequently recommended them, and intend to keep them if we move to a new home.
Posted: 1/21/2015 • Link to this review
I've lived in my house for 20 years and it has never been so clean!I highly recommend Elsa's! Great communication, easy scheduling (and they arrive on time), and as a plus, they are "dog friendly"!!! My boxer Ringo loves them!
Posted: 11/17/2014 • Link to this review
We have been using Elsa for about 3 years now. We recently moved and had to stop service until we could get settled in. Once I was ready, Elsa came out right away and did an extremely thorough evaluation and gave us a very reasonable price. The job is always impeccable. When we come home every corner of our house is spotless. Her company and cleaners do an amazing job and it's been a huge help in maintaining our new home. I've tried a couple of other services and no one comes close to the job she does. I would highly recommend her if you are looking for an amazing job at a reasonable price.
Posted: 4/15/2014 • Link to this review
I am so happy I decided to go with Elsa's Cleaning Service. I first had a deep clean and now get biweekly cleaning. Being that I travel for work, I enjoy the fact that my home is clean when I return and don't have to spend my weekend doing it. I have been using the service now for about 2 months and am very happy with the service. Great job and sparkling house! If you are looking for a cleaning service, I highly recommend Elsa's!!
Posted: 1/02/2014 • Link to this review
It is like entering a five star hotel when I get home after Elsa's Cleaning Service has been. It smells clean and polished. You would not know I have two active dogs and am a very busy professional who works long hours. I slip into a freshly made bed greeted by clean mirrors and all the surfaces gleam. From floors to fans Elsa's makes me feel like royalty.
Posted: 4/20/2013 • Link to this review
Elsa's Cleaning Service has been wonderful. Carmen does a great job cleaning our house each month. It's so nice to come home to a spotless house. Also, Elsa and Carmen were willing to work with me when I needed to reschedule a visit. I highly recommend this business.
Posted: 12/02/2012 • Link to this review
I have been amazed at how well they clean. We have 4 pets and after Elsa's Cleaning Service finishes, you would never know we had pets. They have cleaned spots that have never been cleaned before. I highly recommend them.
Posted: 11/29/2012 • Link to this review
We've been using Elsa's cleaning service for about 3 months now. It's been a great 3 months and our house is cleaner than ever. Elsa herself and her husband come out for the quote and spent about an hour with us going through the house and explaining how everything would work. After having a terrible experience with another cleaning service (Molly Maid), Elsa was amazing! We do the monthly cleaning and it's perfect for our 2 person and 2 cat household!
Posted: 10/16/2012 • Link to this review
My wife and I were so pleased with the Spring Cleaning that Elsa's Cleaning Service provided that we have decided to sign up for monthly cleanings of our house. My kids (11 and 7) were even happy and talking about how great of a job they did. When they cleaned the kid's rooms they even took the time to neatly arrange my kids stuffed animals on the bed and he did not want to mess it up when going to bed that night.
Posted: 6/30/2012 • Link to this review
We've used Elsa's Cleaning service for about three years. We're moving and so will have to give her up, but I thought it was only fair to provide a review after all this time. During our three years we've only ever had two different maids from Elsa, and both were dependable and hard working. In addition, rather than just throwing a "maid" at you, it's clear that Elsa has taken some time to provide some training. We've never had problems with things not getting cleaned, and Elsa has always been flexible with me when it was necessary to move a cleaning. I would highly recommend Elsa's Cleaning to anyone in the area, and wish we could continue using her services.
Posted: 5/07/2012 • Link to this review
Called Elsa after having more than a few cleaning companies show up once and then never be able to get a hold of them again. Elsa's team did a great job and she is very proactive in communicating.
Posted: 3/08/2012 • Link to this review
I just had my house cleaned by Elsa's Cleaning for the first time and I was truely taken back by the quality and thoroughness of the cleaning. E.g., my kitchen plastic trash container has a white top that I have tried many times to clean, but could never get it sparkling clean. I was shocked to see that Elsa's employee even bothered to try to clean it, but actually got it sparkling white. I highly recommend Elsa's Cleaning & look forward to a long association with her.
Posted: 2/27/2012 • Link to this review
Elsa and her team are very professional and truly do an awesome job ! My family is very busy and includes a toddler and dog. I always felt very comfortable that Elsa's team would take care of all needed for a clean home! One thing to take off our list of concerns. I recently moved out of the Atlanta area, but will be sure to call Elsa for our cleaning needs if we return. Thank you Elsa and your great team!!
Posted: 1/12/2012 • Link to this review