I came to this vet for dental surgery for my cat, because my regular vet didn't provide dental care. I went to fall road animal hospital based on reviews that I read online. I would not recommend this vet to anyone. The office staff was very rude, and very unhelpful. At one time, returning a call from them after the procedure was preformed, they told me they could find any record of them even having my pet (that is only one example of their rudeness, the list is too long to list). I only saw the vet once for my predental appointment 2 weeks prior and only for a few minutes. On the day of the procedure, I never saw her and very little post-op help was provided. They didn't give me any information on how to feed my cat, when pain meds should be administered and gave no help or reassurance on how to care for my cat post-op. I WOULD NOT RECOMMEND this vet, the only reason I gave them a 2 was because I felt like the price was reasonable and they didn't try to "nickel and dime" me, but other then that I would never recommend anyone take their animal there, unless you don't mind terrible service, and would like your vet and/or vet staff to not care about your animal or its wellbeing.
Posted: 4/18/2011 • Link to this review
My cat had a swollen lip and I took him to Eastern Animal hospital. I left with a $145 Bill from numerous test and medicines they said he needed. 2 months later same issue appeared but i decided to take him to Falls Road Animal Hospital. They gave him one shot and he was done. They didn't try to make me get additional test or meds. I am so pleased with their quality of care. THEY are in it for our pets not the extra money! I will transfer all my pets here cause this is who can be trusted!
Posted: 1/22/2011 • Link to this review
I have a chow chow that became very ill. I took her to the Vinson Animal hopital. They said she had parvo. They treated her for a few days and then I got a call saying they couldn't do anything more and wanted me to put her to sleep. I went straight there and picked up my pet and took her to the Falls Road Animal Hospital. They never once gave up on her and did everything they could. Saving her life! They called me daily and even more then once a day to update me on her condition. They were so kind and the bill was so reasonable. I was expecting to pay thousands of dollars but that wasn't the case at all. I take all my pets here and will never go anywhere else again.
Posted: 5/30/2010 • Link to this review
There many excellent vets in Baltimore- avoid this one. It is over-priced. Though this is not my biggest concern when caring for my dog, I balk at over-paying for sub-par service. More disturbingly, they pad your bill with tests & medications you don't need. Just one example: they had my dog's stool tested in-house & planned to send it out of house for a more thorough test. Each test cost about $40. I was not told the price nor told that the out of house test would test for the same parasites that the in house tested for, plus more. I was also not told that the issue was not time sensitive. So: they performed an extra, unnecessary test to increase my bill. When I balked at this, they told me it wasn't their problem as i had "authorized" the tests. This "authorization" was the Dr. telling me he was going to do 2 tests and then ushering me to the waiting room. If that weren't enough, I have never spend less than 1 hour in there, even if the actual exam only takes minutes. Despite this, I my own visit is rushed through. With an exam costing $50 (without any tests or medications), one would hope for first-rate service. Though I have had a couple of vets that were competent (though none were outstanding), at least 1 of their vets is incompetent, arrogant and careless. Every dog owner I have ever met in Baltimore(>50 people) has a negative story to tell about this facility. Its popular because it is well-located, has emergency service and advertises.
Posted: 2/02/2010 • Link to this review
I just wanted to say how grateful I am that Falls Road is there. When my dog ate a bunch of raisins he was rushed by my father to the Falls Road for emergency care. And what care he received!! Top notch service and treatment. I was out of town at the time but the doctors and staff kept me well informed with his progress. And the night I got back into town they were more than happy and understanding of the situation and allowed me to stay with my friend for as long as I wanted. The amount of time I spent there with out once feeling like I was in the way made me appreciate them even more. And I got to see that it truly is great hospital fully staffed at all times ready and able to handle almost anything that comes through their door. Reggie loves them there and so do we. Thanks again for saving our health nut. Any time you need a vet, regular routine or Emergency care if you ask Reggie and me Falls Road is where to turn to.
Posted: 1/01/2009 • Link to this review
I have heard mixed feelings from people I know and reviews I have read about Falls Road, and don't understand how there is so much negativity out there about them. Sure they have their wait time for appointments and medication and such, but so does any large practice you go to. How long does it take you to get in and out your Doctors office? Also you do have to factor in that this is not a normal animal hospital. They also see walk-ins and Emergencies. I am sure your doctor does not. We all have to be more understanding and well frankly I think we should be grateful for that. I love knowing that my regular vet is also the veterinary practice that will be treating my pet in an Emergency as well. As for medication wait time? Have you been to your pharmacy lately, the same wait time can be expected at human pharmacies as well. Kudos to Falls Road. I think they are doing a wonderful job. Remember when you are there getting stressed, Falls Road is not just your regular veterinary practice, they are our #1 ER in Baltimore. 24/7 emergency care even on the Holidays!! Four paws and a tail up for Falls Road Animal Hospital!!
Posted: 1/01/2009 • Link to this review
We had to take our cat Leo to FRAH as an emergency with what we believed to be an upper respiratory infection. The vet said she was sure that it was an URI, listened to his chest (which sounded good), gave us some antibiotics and sent him home. The cost was $159. The next night he couldn't breathe so we took him again. Before they would do anything we had to review and sign an estimate. The estimate was $738 which we had to pay up front. We than gave them Leo without even seeing a vet at all. On Friday we were told we could pick him up. We were shocked when the bill turned out to be $2100 instead of $738 or close to it. Even though we had a diagnosis, they ran every test imaginable. They drew blood 3 days in a row and did chest x-ray even though the vet said his chest sounded good. He had a different vet each day. I wouldn't recommend this place unless you have alot of money.
Posted: 6/10/2008 • Link to this review