On two occasions the Emergency Room Doctors saw me fairly quickly and prescribed drugs that solved the problems - pain both times. However, when admitted to the hospital, we found that most (but not all) of the nurses were too busy with paperwork and handling many many patients that they have no time to help the patients. I was hooked to a giant and very heavy IV stand (even though I only needed a light IV stand) so that I could not move without help and so could not go to the bathroom by myself. The mattress was very thin and uncomfortable so I could not get any sleep. I was not told that I had to order my meals, so I didn't get a meal. The room was only cleaned once a day so trash built up and the in-toliet urine collector was not picked up so I had to sit in the urine to use the toliet. In the emergency room a nurse decided that I should get physical therapy once I was in my room, although I did not need it, and the therapist did no physical therapy, but nonetheless billed my insurance over $800. Its a shame that the hospital does not try to utilize volunteers to take care of some simple patient needs like many hospitals. Its also a shame that no one inspects and replaces worn out mattresses or fixes showers that have a major leak out onto the bathroom floor. I have been told that staffing is much better in intensive care but most patients are not in intensive care.
Posted: 2/11/2014 • Link to this review
Poor service (my nurse has dropped a vail with medicine into the locked contaminated container, opened it up and pulled the medicine out, then proceeded to give me this medication!). The emergency room doctor had his own agenda which was to admit every patient into the hospital, weather they need it or not. It almost seemed like it was mandated by the hospital. We were not given of a choice of treatment for what ended up being a "false alarm". We are upset because now our insurance company is treating it as if we were admitted into the hospital, while we specifically said we didn't want to be. If you want to receive poor care AND be ripped off at the same time, give Emory Johns Creek a try, otherwise, I would stay away.
Posted: 12/25/2012 • Last edited: 2/04/2013 • Link to this review
My Husband just spent 5 days here. He never once was offered a bath, the sheets were changed once when I demanded it. No one helped him turn or get out of bed. Respitory Therapy came 2 days after sugery, The dr had to help him get up and I had to help him walk. They hung IV"S, and dispensed meds. That was it. Worst nursing experience ever. Too bad, because the facility is beautiful and the Dr. are good.
Posted: 9/01/2010 • Last edited: 2/04/2013 • Link to this review
I visited the EJC hospital. the staff was nice the hospital is beautiful. The Doctors are the pitts! I tried to give them a history of my ailments. They didn't help me with the pain. made me feel as if I was making up my previous diagnosis. The Doctor's are very out of touch! I went to Gwinnet medical who has an ok staff, but is able to diagnose me, and help me with any pain I have and give the correct test, to diagnose and treat. The Doctors at EJC are not up to par!
Posted: 3/19/2010 • Last edited: 2/04/2013 • Link to this review
I delivered at Emory Johns Creek and had a wonderful experience. The entire staff from the nurses, to the on call dr to the anesthesiologists, everyone was great. I had my baby here and could not have been more pleased with the personalized care provided.
Posted: 1/08/2010 • Last edited: 2/04/2013 • Link to this review
I had my Csection very recently in Emory.Want to mention about a nurse working there..She is Angie...have never seen such a rude nurse and she doesnt fit for nurse service.And there is no 1 :1 nurse patient service as told during the hospital tour.Everything they tell during the hospital tour is completely not true...The only reason to select the hospital is that it was closer to home.was expecting somewhat Ok service,but it was completely bad experience in Emory.And dont even expect anything other than a diaper bag while returning home...during the tour,they tell they give a big bundle of this and that while returning home,which is again not true...
Posted: 8/31/2009 • Link to this review
I went to the ER yesterday with a head injury. The whole time nobody seemed to care that much about the injury. I did get help, but when I was asked to certain things that involved me getting up nobody even tried to help me. Also the doctor I had lied to me about some medical things involving insurance. The hospital is nice, but the quality of the staff really isn't that good.
Posted: 7/21/2009 • Link to this review
I had lumbar disc surgery at Emory J.C. in May, 2009. I felt like I was on a luxury cruise ship (with calm seas!) although the room was actually nicer and larger than most of the ship cabins I've ever seen. E.J.C is the cleanest place I have ever been. Every time any employee entered or left my room, they washed their hands at one of two sinks in my room. The entire hospital literally sparkles it's so clean. Every employee that I encountered was friendly and professional. My surgery and hospital stay far exceeded my expectations. I highly recommend E.J.C. for it's cleanliness, professionalism and highly-capable staff.
Posted: 6/06/2009 • Link to this review
I stayed at Emory Johns Creek for about 10 days before and after the birth of my child, and my baby was in the NICU for about a month, so we really got to know the hospital and its staff. Everyone, from the doctors down to the custodial staff, are wonderful. The Labor & Delivery and NICU teams are the best. I actually look forward to seeing them when I bring my baby back for her quarterly checks. The hospital is more like a hotel, complete with room service--now, only if they could do something about those hospital beds! But it's really the people who make the hospital, and in my experience and my husband's experience in the ER when he had an acute illness, the people will bring us back again and again when we need a hospital. I can't say enough good things about this place.
Posted: 11/04/2008 • Link to this review
Hospital itself was nice. A lot of money was spent on the hospital. Some of these doctors practice at other hosp. I am sure; I wonder if this is their protocol everywhere? The protocol for pain management is poor at John's Creek. I haven't ever been anywhere, where the treating ER MD couldn't understand allergies to medication and be able to work around it to help with pain control (amazing). After being in the ER for 4 hours in excruciating pain finally I was told "we are going to give you a little something we don't want you to have a reaction," I wanted to scream READ THE CHART we covered this in ER treatment 101 when I got here 3 hours ago. I was admitted and you guessed it, we were right back to the pain control train. Regardless, I was sick literally from the pain and ask numerous times, they gave the equivalent to Tylenol IV. I ended up having surgery you got it, no post op pain control. I am a nurse and Post Op is def. where pain control is given and needed. It is not the rule there, it is def. the exception. It took a lot of asking and questioning to get anything done. This leaves me baffled. They have a great facility some great nurses, and the MD's are nice, but someone forgot to sit down and find an effective policy for pain management. Room service and big rooms only go so far. There are people in pain and not seeking drugs, remember that. If you're that jaded get out of medicine. Don't make us suffer. No two illnesses are alike. Glad my surgeon was nice.
Posted: 10/02/2007 • Last edited: 1/02/2008 • Link to this review