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Empire can be excellent depending on the service needed. I have worked with them in the past and found that they are extremely responsive and professional and there are other situations which have not necessitated their level of expertise. The gentleman I have dealt with is Anthony, who has always been extremely helpful, informative and professional.
Posted: 12/28/2011 • Last edited: 1/03/2012 • Link to this review
We called with questions about a problem with our air conditioning system. Within an hour someone was at our home and shortly there after, problem solved. The technician knew I was concerned about being late for worked and really showed a sense of urgency! Very fair price too! Will call again!
Posted: 2/19/2009 • Link to this review
Do not call this Company for any services, especially stay away from Jason Hart. He lied the whole time, do not trust anything he says. He cancelled appointments, he was late and tried to over charge us. Buyer Beware!!!
Posted: 6/18/2008 • Link to this review
At Empire Plumbing & Air Conditioning a customer's satisfaction with the services we provide is a subject we take very seriously. Empire is a Better Business Bureau accredited business and possesses a complaint free record with the Arizona Registrar of Contractors. Our Quality Assurance Department contacts every customer by telephone to ensure that they had a positive service experience. If your service experience was not ideal, we encourage you to contact our office at 602-275-8400 to provide us with an opportunity to address your concerns. 100% Customer Satisfaction is our goal.
This company responded to my call quicker than lighting and replaced my leaking Water Heater and there delivery was here with the new heater and gone with the old faster than I could even think about. They were great they deserve an A+++++++ for there prompt response and quick repair. Thanks Empire
Posted: 8/10/2007 • Last edited: 1/02/2008 • Link to this review
* 24-Hour Service Available