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This was hands down the worst customer service I have experienced when dealing with home projects. Two small flooring jobs that were planned around 3 visits ended up taking the whole summer and 7 visits. I spent weeks with my furniture in disarray and concrete floors. The job was not planned properly even though I kept reminding them of the details. For both jobs, they did not order enough materials. While the crew was polite and the flooring turned out fine, they were not careful. They broke things, spilled floor filler on personal items, broke a door etc. Maybe they were super busy, because they couldn't even keep their customers straight...they called me once thinking I was someone else. One of the carpet guys took off for several hours in the middle of the job, and the other guy couldn't finish by himself, which led to yet another visit. Nobody told me that was the plan. Ridiculous. Debra, the scheduler, was a big part of the problem. She did not care, did not listen, and gave me the wrong information. It became my second part time job to follow up with her. I think I would still be looking at concrete if left up to her. Sooo disappointed!
Area Marietta, GA
Cost $5,000 - $9,999
Date August 2017
Posted: 2/28/2018 • Link to this review
Unfortunately, we are "guilty as charged" of most of problems you mention in this review. We rarely measure short on materials, but in your case, we did. Normally all our installation crews are capable of doing the necessary floor prep, but in your case, it was beyond what our carpet installer could do, and we had to get another crew back out to your home before we could proceed with your installation. We rarely damage items in someone's home or property, but in your home, we did.
What we want you to know is that we DID care and still do care. You are a repeat customer, which we value highly, and we are a small Marietta business that works hard to maintain an excellent reputation. Things took a bad turn on your job, for which we sincerely apologize. We thought we had remedied everything to your satisfaction; obviously we have not.
Please accept our sincere apologies for work that did not proceed as you (or us) wished and expected. We hope that you are finally enjoying your new wood flooring and carpeting and that the products are performing well in your home. Again, we are very sorry for your poor experience with Enhance Floors.
Don and Elisabeth Stubbs
I definitively picked the wrong company to replace and install new flooring. They mixed cement on my patio, washed tools in my flower beds getting stuff all over colored mulch & plants, knocked over a bird bath (didn't bother to p/u), left my patio furniture in my flower bed, took out a screen to throw trash out (I've picked up the trash & put the screen back in), and after scratching up doors & trims, fixed it by using the wrong paint to touch up. I spent $12k and they didn't even wipe the floors down, left them covered in dust. I heard everything from they're good guys to this doesn't happen (I have pictures) and we need another chance to fix it. They had a week to install & a week to fix. Everytime they came in my house something was worse including repeatedly leaving my windows unlocked. I would NOT recommend this company.
I purchased flooring and paid for installation of the new flooring from Enhance.
Area Roswell, GA
Cost $10,000 - $14,999
Date May 2017
Posted: 5/31/2017 • Link to this review
Rebecca, we certainly admit to some quality control problems with some of the details of your installation. We worked diligently to correct the problems, and made three trips to your home after the installation was completed to correct everything to your satisfaction. To our knowledge we did resolve your issues. We sincerely apologize for the problems you experienced. We did give you a cost concession on the floor prep and thought that you were in agreement that it was a fair settlement. You have a Lifetime Installation Warranty on your purchase, and we will continue to stand behind our work.
I didn't go anywhere else or do any research! I had used Enhance previously, for both carpeting and laminates, and would not have gone anywhere else. I love my new flooring. It looks amazing; everyone comments on how unique it is and asks me where I found it. I'm definitely a satisfied, repeat customer and will be back when it's time for our next project.Lynn R
Posted: 1/22/2016 • Link to this review
Thank you for coming back to us again, Lynn. We appreciate your business. Let us know when you are ready for your new countertops.
After being thoroughly confused by several other places while searching for carpet and all of their separate prices for every little thing enhance made it easy with one price. Great selection, attentive customer service and wonderful installers! We are pleased! The best recommendation of all we have referred friends who also used them for flooring needs!
Posted: 12/23/2015 • Link to this review
When looking for new carpet in our entire home, we researched several other companies, including big box retailers. After educating ourselves on the products and process, we choose Enhance Floors and were not disappointed. They quality of the carpet is the highest we found, and we purchased it at a reasonable price. After inquiring on additional remnants, we were able to add carpet to most of our basement with remnants, delivered on the same day as the rest of the house installation. Enhance Floors worked with us to ensure we understood the process and had excellent communication with us through the entire process.
Posted: 12/19/2015 • Link to this review
Enhance Floors did a great job installing hardwood They were very easy to work with and were polite and did an outstanding job. They moved my furniture and replaced it correctly.
Posted: 12/09/2015 • Link to this review
Since moving to the Atlanta area back in 1994 we have used Enhance Floors and More numerous times over the years to up-date and/or install hardwood floors and new carpeting. We've had them not only do our kitchen flooring but also coordinate an entire updating of our kitchen and kitchen dining area. While recently installing a new hardwood floor in our family room they also updated our fireplace setting. The reasons we keep coming back to them is that they: are creative in their approaches, cost conscious in not trying to over sell anything; have real talented, skilled professionals available; stayed in time frames given; personally involved themselves in all facets of the job; followed-up on the completed job; go out of their way to be sure the customer is thoroghly satisfied with the finsihed product. We'll be seeking them out to re-do/update our bathrooms. We would give them a 5++++ rating if available!
Posted: 12/08/2015 • Link to this review
I did carpet and laminate hardwoods in a 1900 square foot house. From start to finish Enhance was very professional. The floors look beautiful! The price and quality was better than I could have gotten with some of the big name floor companies that advertise all the time. I will definitely use them again when I have floor, bathroom or kitchen needs.
Posted: 12/07/2015 • Link to this review
I had engineered floors put in my basement and the rest of my floors refinished and they did a fabulous job they were always there to answer any questionI had and I am very pleased with their work I would use them again when needed
Posted: 12/06/2015 • Link to this review
We recently replaced our carpet and the entire process was seamless! From the initial consult and interaction with the owner, to the installation, we couldn't be more pleased with the service, the workmanship and the value of our purchase. We highly recommend Enhance Floors & More and will use them in the future.
Posted: 7/21/2015 • Link to this review
Thank you for choosing Enhance. We appreciate your business and the review. Enjoy your new carpet!
The estimate was comprehensive, accurate and fair. The installers were contientious, experienced and labored efficiently thoughout two days to complete the job in a timely fashion.The rug quality appears to be an excellent match for the requirements we specified. We are most pleased with Enhance.
Posted: 1/23/2015 • Link to this review
Thank you. We are happy to hear you are pleased with your entire Enhance experience. Enjoy your new carpet!
Both the sales staff, the estimate and the installers were professional, listened to us and followed through. Our large job was completed in one day and the installers worked long hours to complete it and did a great clean-up job as well. We were totally satisfied, couldn't ask for more. Finally, the price for the job was excellent and came with a 1 year warranty on the installation.
Posted: 1/08/2015 • Link to this review
Thank you for taking the time to write a review on your experience. We also think our Installers are wonderful. We are so happy you are thrilled with your installation and new flooring!
Big Box hardware stores trying to get in to the installation game since the 1990s and still have not mastered thier installation services. Enhance Floors Trends have mastered their craft and have a proven track record. Why experiment with a high ticket item such as kitchen remodel- Go to the specialty shops the first time and you will be glad you did. Save time and money with Enhance....the bottom line is...They Care!!
Posted: 12/10/2014 • Link to this review
Thank you for your kind comments. We think that is one of the benefits of a smaller, family-owned, local company----you are not just a number, instead you are a valued and cherished client. That's how we feel at Enhance Floors & More. We aren't happy til you are!
Enhance has done several flooring remodels at my Marietta home -- their service and products are great! I have recommended them to all my friends because you can depend on them to always do a high quality job and have the best products with excellent deals. Why shop any place else?
Posted: 10/28/2014 • Link to this review
Thank you for such a nice review. We cherish our repeat customers. And thank you for your referrals, we greatly appreciate it!
We got several estimates and chose them to install new hardwood floors, a new kitchen floor and carpet in the bedrooms (we used someone else for new granite countertop and tile backsplash. Their quote was the most competitive and their installers did a fantastic job!
Posted: 10/28/2014 • Link to this review
Wow, you did a lot of work with us! Thank you very much. We are very happy you were thrilled. Please call with any questions or concerns; we are here for you after the sale as well.