My son and I had ear infections. I clearly told the doctor about billing concerns (There is tool that they use to get a better look in your nose. They look through it for 60 seconds. Then you are charged $400 for it AFTER insurance. Most insurance companies don't cover it). He assured me that he would "look into" the billing issue. I just received my bill. His office charged me $646.11 for the tool. Total $1470.63 my insurance covered $906.64. I now owe $826.64. This is obscene.
Posted: 8/06/2017 • Link to this review
I had been to at least 3 different ENT's over the past 5 years. My doctor at The ENT Institute in Stockbridge took a CT scan, checked me thoroughly, and came up with a solution to fix my chronic sinus problems. I had been on antibiotics and steroids numerous times over the past several years and the problem always persisted. I can now say that it's been the first time in years that I don't feel bad at least 1 to 2 weeks every month. If you're looking for the best doctors in Georgia who offer you options to solve your problem, I would highly suggest The ENT Institute.
Posted: 10/16/2015 • Last edited: 11/19/2015 • Link to this review
I visited Dr. Heindel in Newnan and he was a great Dr. and knew his stuff. BUT the ENT Institute of Georgia billing department and staff are the most obtuse people I have ever dealt with and they slap you with charges. I walked in for a simple consultation - told them I had horrible insurance and did not want to get a consult if it was going to cost over $150. They said that would not be a problem. My Bill for 10 minutes with Dr. Heindel? Over $550. The new patient set up fee alone was over $150 and they did not even disclose that information - even when I told them my budgetary restraints! If you want to get pay over $50+ a minute - go see the ENT Institute of Georgia. I would not recommend them whatsoever - it is borderline insurance fraud and you should not support their actions.
Posted: 8/04/2012 • Link to this review
Johns Creek Office. My appointment was for hearing loss problems. Following the hearing tests, I met briefly with the doctor to review findings. A nasal endoscopy was done (without any discussion of what that is and was presented to me as something as common as looking in my ears). Only to find out my insurance company categorized this as surgery (which they won't cover), and it is now my responsibility to pay. I believe the endoscopy was a way to charge me more money and I am now disputing the charges. I do not trust the doctor I saw or their operation. I will inform my PCP of my experience, in hopes they will question sending other patients to their office.
Posted: 12/14/2011 • Link to this review
When I went to ENT Institute, they would not let me talk to any doctor. The Nurse Practitioner did not understand how to treat my problem. I did not get to see a doctor. I paid a doctor's bill though. The NP believes that 10 days off antibiotics in the "four" weeks of treatment is appropriate for treatment of chronic sinus problems. I was very disappointed. I found a real doctor who actually sees patients, not pawn them off on an NP.
Posted: 12/09/2010 • Link to this review
The doctors and the staff were fantastic: very supportive and professional. The process was unreal. I didn't think it would be this simple easy or painless. The way I felt before and the way I feel now are completely different. It's been a wonderful experience.
Posted: 10/12/2010 • Link to this review
I was suffering from constant sinus infections and decided finally to make at appointment at The ENT Institute. I'm so glad I did. I had sinus surgery and every since I have yet to get one sinus infection. It's been two years since my surgery and I thank my lucky stars everyday that I went to The ENT Institute for help. I can breathe again!
Posted: 9/15/2010 • Last edited: 5/02/2012 • Link to this review
I truly do not understand why the other reviews are negative? I have been going there for years because I have awful sinus and allergy problems. I have always been treated with respect and the staff has always been courteous. (Believe I would be the first to say if they were not) I have been doing much better since I have been there and after getting my adenoids removed a year ago in a fast procedure I have actually been able to breathe. Maybe the reasons why others are not getting answers the second they walk in is because they want to make sure they are accurately diagnosing you. I would rather a doctor take his time with me than tell me I have something that I don't.
Posted: 8/05/2010 • Link to this review
i am 64 and have what seemed a sudden onset hearing loss. was given a hearing test and the results showed a moderate to severe hearing loss in both ears, that it was not reversible, and that it had been coming on for quite a while. would like to have had some kind of counseling or at least conversation over how i might cope with this life-changing situation. i did not see a doctor. they sent me home saying that they would call me if they found anything that might help me (hearing aids would not work with my disorder), and that i should learn to make the best of it, and to come back in three years for a followup hearing test. not very encouraging.
Posted: 8/13/2009 • Last edited: 8/17/2009 • Link to this review
I went in (John's Creek office) with various sinus concerns. Saw a physicians assistant who really could not answer any questions and sent me home with a prescription for Flonase (which does not even address the symptoms that I have).
Posted: 6/24/2009 • Link to this review
Was told I would be called the day after my appointment to schedule urgent procedure...took 2 weeks to call me back to say procedure was that afternoon...not acceptable. I went elsewhere.
Posted: 8/28/2008 • Link to this review