Displaying 61-75 of 553
The work that Estes has performed for me has been at the highest level of professionalism. The staff were professional and arrived in a timely manner.
Posted: 11/08/2013 • Last edited: 11/27/2013 • Link to this review
This July when our air conditioning computer and wiring caught fire and burned up, we called Estes. Evan came out and quickly and thoroughly diagnosed the problem. Throughout the process, Evan communicated very clearly what was wrong and how he planned to correct it. Evan worked with management at Estes to make sure the manufacturer covered the parts they were responsible for, and efficiently repaired our system. It's never run better! I wouldn't want anyone else working on our system. I hold my own A/C certification and used to do it for a living, so I know quality work and knowledge when I see it. Evan is tops in my book. Thank you!!!
Posted: 11/03/2013 • Link to this review
Paul has been out several times to help us w/ maintenance issues. He has always been thorough, explaining what he has done to fix the issue at hand, and a great professional to deal with.
Posted: 10/30/2013 • Link to this review
It sounds like Estes is genuinely interested in customer satisfaction. And that has been my mother's experience for the last twenty years. Hopefully the current issue can be resolved soon. She has been without heat since Friday (four days and counting). The weather is turning cold and she is a frail 83 year old lady who does not tolerate lower temperatures well. I am going to take this up with the management in the morning and will come back to update this review and my rating. Let's see if Estes meet their #1 goal, complete customer satisfaction. Next day: The heating unit was fixed by Estes this afternoon. I spoke to the customer service manager and the service manager and both were very helpful. All companies make mistakes now and then. Estes was able to fix this one within a reasonable amount of time. Their technician even came out of Sunday and did not charge for the service call. I have to give an average rating on quality because it is hard to understand why a unit would break down the first time it was turned on.
Posted: 10/28/2013 • Last edited: 10/29/2013 • Link to this review
We welcome the opportunity to help you out in any way possible. We need to know who your mother is so we can get you some answers and, more importantly, get her some heat!!! Please contact me, Joel Heller, Candy Fuentes or Glyn Strickland @ 404-366-9620 to help you immediately!!!!
250 words is just not enough to capture what this company has done to receive this poor rating. I've given Estes a month now to respond to my concerns and they have not called me back since receiving my last communication. That communication (via email) is pictured below. I have also tried calling to no avail. Estes waited until after my unit was out of labor warranty to inform me I had a freon leak, a unit they installed themselves and knew had a leak all along as they have been the only service provider. They broke a drain pan internal to the unit. Did not return a float switch to it's proper position during the same visit that broke the drip pan. This allowed my unit's overflow drip pan to overflow and leak inside my walls all summer. When Estes was made aware of the float switch not being in the right place, they reluctantly sent a technician free of charge to replace the float switch. When the overflow pan reached capacity again within a week, this is when the broken internal drip pan was discovered. The technician who came to return the float switch to it's proper place took pictures of my drywall and told me a supervisor would be contacting me during the regular business week and has never called. The only way they will send a technician now to investigate my broken drip pan is if I pay them a service trip fee to do it. I have tried to get them to send me a drip pan so I can change it myself and they won't do it without sending a technician first.
Posted: 10/28/2013 • Last edited: 4/16/2014 • Link to this review
This is not nearly a true and accurate reflection of the kind of service Estes provides to any customer. I feel the need to explain our position on this matter which differs greatly. Estes installed the complete system 6/7/08 at this address and we saw no issues with the system until 6/1/09. Because of the issues we saw (which were refrigerant related) we elected to replace the evaporator coil at no charge. We replaced the evap coil on 6/4/09 and tested the system repeatedly to verify it was in perfect operation and free from any leaks. Fast forward to 2013 and the system is beyond the 5 year manufacturer's warranty and we find the system has a leak yet again. We advised the customer of his options as is standard procedure. The second issue with the cracked drain pan is another different issue. Estes did not crack this drain pan. The drain pan was likely cracked by the force of the ice being on the pan from the coil freezing up. This is why we do not feel like this is our fault. Furthermore, this customer has requested we send him the warranty part to fix himself. We cannot legally provide him the part as he does not possess a warm air license for HVAC and is not authorized to perform warranty repairs. To clarify, Estes offers a one year labor warranty on all parts and services in addition to the manufacturer's parts warranties on the parts and equipment we install. Sincerely, Joel Heller, Service Manager
I have been using Estes for many years. Paul is the technician who always comes to my home. This past visit he said I needed new heating units ( mine were 20 years old). He arranged for Leverne to come to my house that afternoon, who arrived promptly and explained all my options. Within a couple of days, Carl and Byron installed new systems. Estes has the most courteous, professional, and well informed employees I have ever dealt with on a regular basis. Highly recommend them.
Posted: 10/27/2013 • Link to this review
Randy Rapier was the absolute professional and gentlemen, answering all questions, in a professional manner providing us with regular maintenance and service in a reasonable time frame. I'd recommend his professional understanding and the services of Estes to all my friends and associates. Thanks
Posted: 10/08/2013 • Link to this review
Thank you very much for the opportunity to help serve your needs and please remember we also offer Plumbing, Electrical and Insulation! Thanks again, Tommy Estes, President
I have used Estes for over 20 years and always got excellent service. I have a yearly contract. Randi was the service person, very unfriendly.he was hetre Sat. evening.Randi told me he checked the coil up stairs (he was here to check the heating system)it showed the freon was low. I asked how much was needed, he said about 2-1/2 to 3 lb. at $64 per lb. plus $59 to do a diagnostic test. Randi said it would be better to replace the unit for about $5-$6,000. I am 86 years old and just got out from 2 weeks in hospital & 3 weeks in Rehab. My wife is home from hip replacement surgey & 1 week in rehab. For Randi to come to me with that kind of money shock scared us to death. I have about $8,000 hanging over my head. I don't need the kind of shock. This is a good way to loose yor customers. Your service man Paul just checked the A/C everything checked out OK.
Posted: 9/25/2013 • Last edited: 4/17/2014 • Link to this review
I have spoken with our technician and called this customer to apologize directly. Our technician did not do what he was supposed to do and this issue has been handled internally. Joel Heller, Service Manager
Came home on my lunch break to discover my hot water heater leaking from the second floor through to the first floor. After calling another plumbing company who could only come after 5 and charge an after hours fee or come Saturday, I called Estes. They were very nice and understanding of the urgency of the issue. They had a plumber that could come but had another appt first. Elliott called on his way to let me know he was coming and where he was coming from. Once he was here he was very respectful and professional. Was in an out in an hour after having to replace some pipes. Was helpful in adding additional information on my invoice for my insurance company as well. Definitely will request him if ever need a plumber again.
Posted: 9/19/2013 • Link to this review
Thank you for the positive review of our services and for allowing us the chance to earn your business. We value every single one of our customers and we couldn't run a business without customers just like you! Thanks again! Tommy Estes, President
I had request 3 quotes, for a new water heater, new HVAC and house weather proofing. The different individuals came out and were very nice. Only 1 emailed me a quote within a couple of days. The other 2 never sent me a quote. After 2 weeks of waiting, I reported the issue to John and moved on to another company, Reliable - they were awesome. They had such a good reputation with my condo tower and the management team, I was reluctant to share this review but feel it is important people get to hear both sides and to keep Estes from getting complacent.
Posted: 9/16/2013 • Link to this review
Unfortunately we have spoken with this customer and what is communicated above is correct. We make mistakes but we pride ourselves on owning up to them. Simply put, we dropped the ball on this one and lost a customer that we valued and worked very hard to gain. I apologize for the bad experience and wish that we could have put ourselves forward in a more positive light. Please don't hesitate to let us know in the future if we can be of service. Sincerely, Joel Heller Service Manager
My air went out on 8/26/13 and my tech Peter Evans actually came early to see what the problem was. He was amazing, and ended up being the same tech who originally installed my air. He was great, professional and very helpful. The issue turned out to be something simple that my mother did and he went above and beyond trying to find the problem when we had a small obstacle in our way. I love this company, and had AMAZING service by Peter! The receptionist was also nice who made the appointment and was able to get me one same day! Thank you!
Posted: 9/02/2013 • Link to this review
Our a/c went out on Saturday. I have a service agreement with Estes and called just after noon. The tech, Lee Smith, called when he was on the way and arrived when he said he would. The problem (burned out capacitor) was fixed quickly. We have used Estes for 2 decades and have been consistently happy with their service and technicians. My only request for improvement would be to have emergency service available on Sundays vs only Saturdays.
Posted: 8/27/2013 • Link to this review
We are fortunate to have many exceptional techncians like Lee Smith. Thank you for trusting us with your Heating and Air Conditioning needs. Sincerely, Joel Heller
Our AC went out early Saturday morning. Turned out to be two separate problems, requiring service calls on Saturday and Sunday. Estes was responsive and both technicians - John and Mike - immediately demonstrated that they were experts in the field. They were extremely polite and personable and did all they could to make sure all problems were fixed while minimizing the cost for us. We have used Estes twice now and after this fiasco, we are customers for life.
Posted: 8/11/2013 • Link to this review
We really appreciate your trust in Estes Services. Thank you for allowing us to help your family on the weekend! Joel Heller, Service Manager
John showed up and took on the task of fixing my bathroom sink leaks - being an old house there were issues of course. He stuck with it and solved my problem. He was very personable and I couldn't have asked for anyone better.
Posted: 8/10/2013 • Link to this review
Residential and Commercial Air Conditioning, Heating & Plumbing experts in the Atlanta area since 1949.
The Air Conditioning Contractors of America (ACCA), The Conditioned Air Association of Georgia (CAAG), North American Technician Excellence (NATE), The National Air Duct Cleaners Association (NADCA), Comfort Institute Member, Georgia Power Premier Dealer, The Better Business Bureau, Excellence Alliance Inc. (EAI), AirTime 500, The Chamber of Commerce, Angie's List, Gas Advantage Dealer
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We are a proud member of the Comfort Institute, an organization dedicated to helping homeowners achieve a safe, healthy, clean, comfortable and affordable indoor living environment. We sell high efficient AC and heating systems and use Puron (R-410A) refrigerant in our air conditioning equipment, which unlike many haloalkane refrigerants, doesn't contribute to ozone depletion. Our customers receive whole house comfort checkups and computerized reports of duct and air leakage for energy savings.