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In 2017 we hired Etowah Group to replace rotten wood on our side and rear decks as well as steps leading from our front yard to the back yard and paint all. Unfortunately, one of the pieces of wood used on our rear deck was "green", i.e., not dry, and has been exuding sap for the past 14 months. Their hardscape manager Mike has been telling us to wait until sap stopped flowing, at which time he would scrape the sap from the piece of wood and repaint it. The sap continues to flow from the wood, and we have asked Mike to replace the wood with another piece of wood that is dry and will not exude sap. Mike continues to delay, offering various excuses (some of which conflict with previous statements he has made). Most of the time he does not return my calls, and I must call him yet again. To compound this poor excuse for "customer service", we paid Etowah Group more than $7,100 for this work. In spring 2018, prior to experiencing the above inexcusable behavior, we contacted Etowah Group to replace/paint rotten wood on a wall and pressure wash decks. The estimate for this work was $900-$1,000. We declined other overpriced work. Mike refused to perform the $900-1,000 work, saying they must perform a certain amount of work at a certain price point each day, and $900-1,000 was not enough. How unprofessional a response for a customer who the previous year paid this company more than $7,100. UPDATE: As of 7/23/18, Mike returned to replace the 2-foot segment of wood on our deck.
Posted: 6/25/2018 • Last edited: 8/03/2018 • Link to this review
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with Etowah Group LLC.
We pride ourselves on our services and the high quality standards we maintain, and would like to make things right.
In regards to the exuding sap, we use lumber that has been kiln dried has had the sap heated to crystallization. From time to time, changes in humidity or temperature may cause cut boards to ooze sap. This is a normal process in pressure treated lumbers. We were following protocol in regards to waiting for all the sap to excrete before the wood was ready to be repainted. Mike has since resolved this issue.
We are sorry to hear that your Spring 2018 inquiry did not meet the Company's criteria. Etowah Group does have a minimum threshold for any service request. We have this policy set in place in order to run a fair/smooth business.
We value our customers opinions and would like to thank you for bringing this to our attention.
We reached out to Etowah Landscape for landscaping ideas and a new front porch design. From the first point of contact with Melda, to the design phase with Mike, the entire Etowah team was a pleasure to work with. Our landscape was transformed including new sod, upgraded irrigation, beautiful stacked stone walls and planters, and vibrant new plantings. The addition of our new front porch, coupled with expanding from a single door to double door entryway, changed the entire look of our house. Never would we have imagined our house could have a farmhouse front porch! The Etowah team did an amazing job turning our vision into reality. Tony, the owner, went out of his way to make sure we were satisfied and was always available to address any questions we may have had. We have every intention to call Etowah for our future home and landscape projects.
Area Marietta, GA
Cost $30,000 - $99,999
Date April 2016
Posted: 3/15/2017 • Link to this review
Thank you so much for your kind review! We really appreciate the feedback on our staff here at Etowah Group. We are so glad you are pleased with the outcome, and hope to work with you again in the future.
Etowah Landscape has provided us at Kauffman Tire, superior landscape maintenance services over the last several years. We are delighted with their service offerings, the quality of their work, their experience and their expertise. But most importantly, the meticulous attention that their crews give to our properties is the main reason that we are so happy with them. We are very cognizant about the appearance and condition of our Kauffman Tire stores and with Etowah handling our landscaping, we don't have to worry one bit. They do not just "blow and go", but instead, they pay attention and do the extra little things that keep our landscapes looking great. They have also done several new location installations for us, providing landscape design, permitting efforts, irrigation installation and plant material installation. We are always extremely pleased with the quality and care that Etowah provides for us. They are always responsive and we plan to continue to depend on them to maintain the look and appeal of our stores. Thank you Etowah!
Posted: 2/20/2017 • Link to this review
Thank you for your feedback! We are so pleased to do business with Kauffman Tire and hope to work with you for many years to come.
Stay away from this company. Eleven thousand dollar sod job On which they made many mistakes . They refused to honor the contract and left me with multiple areas of dead sod after not having graded property correctly.
Posted: 8/10/2013 • Link to this review
ETOWAH LANDSCAPE GROUP HAS ASSISTED US AT DISCOUNT TIRE IN EVERY LANDSCAPING NEED POSSIBLE. CUSTOMERS ARE CONSISTENTLY DELIGHTED WITH THE OUTSIDE APPEARANCE OF OUR STORE AS WELL AS THE INSIDE. IN FACT, SEVERAL HAVE COMMENTED THAT THE EXTERIOR OF OUR STORE WAS WHAT ATTRACTED THEM TO DO BUSINESS WITH US IN THE FIRST PLACE. ETOWAH LANDSCAPE GROUP WENT OVER EVERY DETAIL WITH US TO MAKE SURE THEY UNDERSTOOD WHAT WE WANTED FOR OUR STORES. BY CHECKING BACK WITH US THROUGHOUT THE ENTIRE PROCESS, WE REALLY FELT AS IF WE WERE INVOLVED IN THE LANDSCAPING AT OUR OWN STORES. THROUGHOUT THE DEVELOPMENT OF THE BLUEPRINTS, ETOWAH EXPERTLY ADVISED US IN WHAT WOULD BEST COMPLIMENT OUR APPEARANCE WITH REGARDS TO THE SURROUNDING LANDSCAPE. THERE WERE NO HIDDEN COSTS OR FEES; THEY LAID OUT EXACTLY WHAT THEY WERE GOING TO DO AND ACCOMPLISHED IT WITHOUT ANY OF THE BACK-PEDDLING QUOTES SO OFTEN SEEN TODAY. WITHOUT FAIL, THEY SIMPLY DELIGHT BOTH US AND OUR CUSTOMERS WHO SAY THEY HAVE RARELY SEEN SUCH ATTENTION TO DETAIL WITH STOREFRONTS. WE ARE DELIGHTED TO EXPOUND UPON THE SUPERB QUALITY OF ETOWAH'S WORK AND WILL CONTINUE TO EMPLOY THEM FOR ANY FUTURE LANDSCAPING NEEDS. (WRITTEN BY VERN ROBERSON, VICE PRESIDENT, DISCOUNT TIRE CO.)
Posted: 9/26/2007 • Last edited: 1/02/2008 • Link to this review
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