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BUYER BEWARE!! We ordered a barn door from these wretched people and they never delivered. On the rare occasion that they would return a call or an email, we were lied to and told we could get $600 back, we contacted AMEX and upon contacting these liars, they still refused to give our money back and LIED that we owed them money for a product delivered. I had to reopen the dispute with our credit card company AGAIN. Any other decent company would admit their mistake, apologize for the inconvenience, and return a deposit- not this one. They still have our money. Make sure you thoroughly research this company BEFORE doing business with them and refuse to give them anything up front.
Posted: 1/24/2015 • Link to this review
Gave Kim and Jim a deposit on a wood barn door. They said the door would be ready in 4-6 weeks...but it end up taking 5 months to finally get them to build the door (they did not want to return the deposit).. When they finally brought the door out it was not ANYTHING like we picked out and now we are out $500. Quite possibly the worst customer service ever (called, emailed, and eventually had to show up at their office to get any contact). I don't use this word lightly when i say that Jim and Kim are scammers. Be very cautious.
Posted: 3/17/2014 • Link to this review
I gave them a 50% deposit to make some shutters with the understanding they would be done in 4-6 weeks. After several promises they would be done next week I still didn't have them after 3 months. I did get my deposit back. You would probably be OK buying something off the floor, but I wouldn't order anything custom.
Posted: 11/15/2011 • Last edited: 4/26/2012 • Link to this review