Thomas with Excellence came earlier than expected when he had a cancellation, and saved us from having to replace a unit we thought was LONG dead! Very easy to work with, straight-forward and fully explained the problem and what it would take to fix the issue. He had one allegedly "dead" unit and one "crippled" unit completely operational within 3 hours. Reasonably priced, honest and professional. I will call him again for every heating and a/c issue in the future.
Posted: 5/23/2013 • Link to this review
Tommy came out to our AC unit and our bills was $550 a month. He proceeded to clean the coils and fine tune the ac unit. Next months bill $200. Saved $350 just by the service in a month. Had Tommy do our ac unit since then for 8 years and wouldn't think of switching
Posted: 10/26/2011 • Link to this review
Tommy is a great! He came out late at night to fix my problem and just charged a normal "checkup" rate... He fixed the problem 110% because the system now runs better than it did before I had the problem I called about. He explained everything to me and wound up fixing a problem that the last guy created about a year ago! I definitely recommend him and will use his services again if required.
Posted: 7/12/2011 • Last edited: 7/09/2012 • Link to this review
Tommy is very trust worthy and loyal to his customers! Comes out when called and fixes the problem quickly and at a reasonable price. I highly recommend if you want the job done right!
Posted: 6/28/2010 • Last edited: 7/09/2012 • Link to this review
Used Excellence once for routine maintenance on A/C unit. Within 5 minutes, Tom told us of many expensive repairs needed on unit that had been working fine prior to his visit. We declined his offer. Three weeks later, the unit stopped working. We called out another company that told us the unit had been overcharged with freon, causing wires to short out. So, first we were overcharged by Excellence for unnecessary freon, then we had to pay for another company's service call to repair their shoddy work. I would never use them again.
Posted: 7/04/2009 • Link to this review
Tommy has been servicing our units for the last several years. He was the first service person to thoroughly look at the units instead of just adding freon without checking other areas.
Posted: 2/17/2009 • Link to this review