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Don't waste your time. This is the classic "bait and switch". Advertised oil change $19.99. Get there and they tell you $49.99 for the BASIC oil change. Not even an apology for false advertising. Go 2 doors down to Fred's Auto Repair. Family owned local business. They were awesome. Support our local economy!
Posted: 4/10/2015 • Link to this review
My husband & I always take both our cars to Express Oil Change because we always get their coupons. My husband visited the one in Woodstock about 8+ months ago and they told him he should purchase a re-useable or lifetime air filter which cost around $50.00 although I can't remember what THEY were wanting to charge but my hubby NEVER buys anything he can do himself so he stopped into Autozone and got this filter. Lets fast forward to a few months ago & different location which is this one in Hiram. The guy comes in and tells my hubby he needs a new Air Filter. My hubby looked at him like he was crazy & said I have a re-useable or "lifetime" air filter so no I don't-you just wash it clean. The guy asked him to go out to the garage & he shows him a dirty old filter that obviously wasn't the one he purchased for $50.00 awhile back. We cannot prove "which" location stole this filter but we only get our oil changed from these places and it was either the woodstock location or this one that is nothing but a bunch of theives. Whomever it was either stole it for their own benefit or either they put so much pressure on these guys to sell extra parts to people that they would sink so low to do something like this. My hubby went out and bought him another one after complaining to the shop and as I said before-we couldn't prove who done it and of course the store manager denied that it was them and there was nothing he could do about it. We WON'T be going back to ANY of their locations.
Posted: 1/14/2010 • Link to this review