For Starters, if there was a negative star I would of rated this place that. I had bought a pair of glasses there and they were terrible quality. The lenses were horrible, as well as the frame. However, this is not the reason Im writing this review. I took my $600 Oakley glasses there to just get adjusted, the frames got too wide because of the effect of the heat on plastic. The woman helping me completely ruined them. The lenses (HD-$350) were permanently scratched and the frame was completely melted due to the device they used being too hot. The girl walked in the room and talked to the manager for about 5 minutes and both of them walking out and completely lied about the situation saying that I had brought them in like this. They completely lied to my face saying my glasses were defective and that there was no way her device could of done that. 600 dollar glasses completely ruined and you have no justice. She thought I was a complete dummy. Her name is Jessica and I dont even know how she could be fit to be a manager when she cant even fess up to her mistake. People, I m not the one to write reviews, but I URGE you not to go to this place. Yes they are cheap, but you are dealing with terrible quality, both in glasses and staff.
Posted: 6/21/2012 • Last edited: 1/27/2013 • Link to this review
It had been 3 years since I'd had an eye exam, but with no eye care insurance, it just didn't fit in my budget. Then my daughter saw a coupon for two pairs of progressive bifocals and eye exam for only $99. She was skeptical,as was I, but she went in to talk to them and booked an appointment for me. I got in the very next day. Within an hour I had picked out two frames, had my eyes checked, and we were out the door. I picked up the glasses the next day, where I was greeted by name as soon as I walked in. I picked up my glasses, had them adjusted a bit, and was on my way in a matter of minutes. The glasses fit well and I've had a very short adjustment period. I highly recommend Eye Care Express on Ireland Road for affordable, courteous service.
Posted: 7/17/2011 • Last edited: 1/27/2013 • Link to this review
Do not use this place. First they gave me the wrong prescription and argued with me saying they were right and I needed to get used to them. I finally took them to my regular eye doctor and he assured me these are not my prescrition which I gave them from my regular doctor. They still argued and said we have checked them and they are good. Then I showed them the paper from my eye doctor and then they decided maybe they were not right and fixed them. But then the edges were all chewed up, the lenses didn't fit the frames and there were bumpy defects on the front of one of the lenses. Please have your glasses checked by a professional, which these people are not, especially if they are children who may not know they are not right. never never again. Check there better business bureau record, they failed big time.
Posted: 5/13/2010 • Last edited: 1/27/2013 • Link to this review