Fagan Heating & Electric, Inc is your source for Heating, Air, Electric, & HVAC services in the Pennsylvania Tri-State Area.
When you have a person on a site like this one that is bashing a company like this, there is a couple things readers need to take into account. For one, the BBB is a mob. If you have never owned a business you wouldn't know that, the way the BBB works is. you must be a member to ever have an A+ rating. So if you do not give them $650+ dollars a year there is no way you can have an A+ account, your company will always be below that if you do not pay/join. All it takes is 1 negative post and you can be down to a F real quick. Another thing people don't understand is if the BBB has you down for 4-5 negative feedback's over the past 12 months you have to think about the mount of business being done daily. The BBB does not let you inform the readers of how much business you do on a daily basis. So if a company deals with 20-25 people a day for 5-6 days a week, that would roughly come out to over 6,500 people over a 12 month period. so those complaints that you see are maybe 1% of the people that they deal with over a years time. Thats 1 out of 1000 people every 60 days that make a complaint. How many businesses can say that they have less problems with clients?? So in perspective a Company like Fagan Electric may not be to bad with it's customers or we might be seeing a lot more, and this is for a company who is not listed as a member of the BBB mob. So they are smart enough to not pay them every year, especially in these times
Posted: 11/16/2009 • Link to this review