After taking both of my cars to the dealer for years, I finally drew the line at a quote for $900+ to have a window motor and a door lock actuator replaced. I took my van to Family Auto and they quoted me half. The job was finished on time and for not a penny more. I have been back since for other issues and the service has been the same. Great job to all!
Posted: 10/12/2012 • Link to this review
Doug, thank you for the awesome review! We are glad you found us and are happy with the service received. Thank you, Cassandra with Family Auto Care Company.
My wife lost her job and my son has started ASU. Family Auto charged me $1600 for repairs and I am perfectly happy with it. Why? Honesty & Integrity of Family Auto. Car runs like new. Thanks Cassandra and Chuck. Your new customer Keoki.
Posted: 1/09/2012 • Link to this review
Keoki, thank you so much for the wonderful review! We are so glad the car is running like new, we appreciate your continued business. Hope you have a prosperous 2012, Cassandra & Chuck.
We have brought our cars in multiple times to Gilbert Family Auto, then followed them over to Chandler. The service has always been prompt, reliable, and affordable. On more than one occasion we have had a minor fix performed, and we're sent away without charge. Today we received a quote for a repair from a non-dealer oil change facility for a $650 repair... Chuck countered with "$378 out the door... and yes, I should be able to get it done today." Best. Shop. Ever.
Posted: 9/01/2011 • Link to this review
Best.Customers.Ever! Thank you for the outstanding review. We appreciate it. -Cassandra & the guys at Family Auto Care
If you're looking for affordable auto repairs, my husband and I definitely recommend these guys. The bottom line is you're getting only what needs to be fixed done and done well. They wont come at you with a list of a million things you "need" to fix unless you really "need" it. We've brought in 3 different cars with all sorts of problems over the years and they've been done quickly and correctly. No reason to take them anywhere else! I suppose the good reviews speak for themselves.
Posted: 9/01/2011 • Link to this review
It is so nice of you to take time out of your day to write such a great review about Family Auto Care. We appreciate your continued business! - Cassandra & the Family Auto Care team.
I was buying a van and the seller was an auto mechanic. To make sure there is no quick fixes and I am not buying a "lemon" I took the van for an inspection to the closest auto repair shop near the seller, which happened to be Family Auto Care. One of the mechanics looked under the van and discovered a minor oil leak. The owner Chuck took the van for a spin around the block and discovered a small problem with the steering wheel. The van turned out to be in a good overall condition and by finding two small problems these guys saved me some money. When I pointed those problems to a seller, he reduced the price of the van. Last time I took a vehicle for a similar inspection a few years ago it cost me $30. When I asked the owner:"How much do I owe you?". He said: "nothing". The owner took 15 minutes out of his busy schedule to do an inspection of my soon to be van, and did not charge for it, and I decided to take 15 minutes out of my busy day to write a review of this business. Because I live on the other side of town I will not be coming back, but if I lived closer by, I would take my business to this shop and would recommend it to anyone as a place where receptionist is friendly and mechanics and the owner are knowledgeable.
Posted: 6/10/2011 • Link to this review
David, thank you so much for the nice review. We always tell new customers we want your business for life and our job is to treat you like family. Have a wonderful weekend, Cassandra with Family Auto Care.
After being completely ripped off by my last car repair shop, I did some research and found Family Auto Care. It's so refreshing to find a shop that actually tells you you don't need anything done to your car, if you really don't!! I have been bringing my car here off and on and the staff is nothing but nice, honest, trustworthy and is genuinely not trying yo rip you off!! I tell everyone that is having car problems to go here! Great company!!
Posted: 5/18/2011 • Link to this review
Derniique, thank you for the wonderful review. We appreciate your continued business! - Cassandra at Family Auto Care
I'm a single Mom, and my a/c went out in my car. I was quoted $1,250 from several shops, Family Auto Care fixed it for $750! It works great, and they were nice and fast. I had just started a new job and they worked around my schedule to help me out. They were simply AMAZING!! Thanks Family Auto Care:)
Posted: 4/30/2011 • Link to this review
We take pride in making sure out customers get the best price and do not get taken advantage of! Thank you for the awesome review. -Cassandra with Family Auto Care.
My Boyfriends FORD F250 needed a new alternator, we went down to the shop thinking that we would need to drop off the truck and go back later and pick up! Instead they changed my oil in my Xterra and fixed the alternator on the Ford in record time! We will definitely be going back for any future repairs to our vehicles that come up! Thanks again Family Auto. Susan & Greg
Posted: 1/25/2011 • Link to this review
My needed repair wasn't cheap - but GFA did the job on my timeline and quoted a better price than the dealer. They are obviously professionals who know what they're doing. Highly recommend.
Posted: 12/21/2010 • Link to this review
We appreciate the review, thank you and have a happy holiday! -Cassandra GFA
People, go ahead and get your quotes from the dealer, like I did, I got quotes from 2 dealers and another repair shop, on services for my 2006 Pontiac G6. I needed this and that done, was hitting the 100,000 mile mark. NOT even close!!! Gilbert Family Auto saved me on average, Aprox. $500.00 dollars. I was shocked!! Just to do the plugs and wires, the dealers wanted over $400.00. I have now had my 3 cars in here at one time or another and all had great results. They are eazy to communicate with, let you know whats going on with your vehicle, just a very fresh breath of air. Thanks again guys, you rock!! Your "new" regular customers, Mike and Leslie
Posted: 12/12/2010 • Link to this review
Thanks Mike & Leslie! We like to read that we did everything possible to make you happy and save you money. Have a great holiday. Cassandra GFA
Great service by professional mechanics that know what they are doing. It's true they will beat any other quotes from other mechanics. Would recommend highly
Posted: 12/03/2010 • Link to this review
We appreciate your business, thank you for the recommendations. Have a wonderful holiday - Cassandra GFA
If you need your car fixed for an affordable price this is the place for you. Had great experience with this place I won't go any where else. Friendly people who care to fix your car if needed.
Posted: 12/02/2010 • Link to this review
Thank you for taking the time to leave a review, we appreciate it!
My family has taken our vehicles to Gilbert Family Auto for many years. To see a negative review here is simply unbelievable. These guys are fair, prompt, reasonable, and really good mechanics. They seldom make a mistake, but if something happens after a repair, they are always ready to take care of the problem. I would recommend them to anyone.
Posted: 12/01/2010 • Link to this review
Glad we can be the automotive shop you rely on! It's customers like yourself that we enjoy taking care of everyday. Thank you for the nice review. -Cassandra GFA
We used this company, just to find we were ripped off. Our vehicle broke down the same day we picked up vehicle and they refused to repair it or refund money. Shop we ended up taking it to found they used some kind of adhesive to put some parts in place and charged me the price of a replacement instead thus causing the breakdown again the same day. Nightmare experience, NEVER use if dont want to be scammed and ripped off! Same your money, go somewhere else.
Posted: 11/30/2010 • Last edited: 12/02/2010 • Link to this review
Without knowing who you are and what you got done to your vehicle, all I can do is apologize. If you'd like to speak to Chuck or Robbie please call the shop and we will be happy to address the situation. Thank you, Cassandra GFA.
I took my car to these guys. I was worried it is so close to Christmas I could not afford a big bill. Another shop in Glibert had quoted me 700.00, Gilbert Family Auto fixed me up for 425.00 and my car has never run better. Thanks Chuck and Robbie, you guys saved my Christmas!
Posted: 11/30/2010 • Link to this review
We support the "best Arizona Highway Patrol Association." Proud sponsor of Queen Creek HS Robotics Team 2011. Member of Car Quest Tech Net, allowing us to provide customers with a Nationwide Warranty!
We use a Chem Free solution to clean 99% of parts, which keeps our shop from using aerosol cans when possible. We also recycle all used oil.