Bait & Switch from Showroom display. Purchased a Bedroom Set & Mattress from family furniture 9435 Firestone Bl. Downey 90241, the owner from China has no interest to resolve problem of the bait & switch which we are dealing with. First the quality in not what we seen in the showroom, the finish is bad the drawers are out of alignment and barley close or open without forcing, after paying $2200+ you'd expect it to work properly as the floor model. They gave us the wrong box springs which puts the bed at about 45" high, I understand the new style is the taller style, but needed a latter to get in bed every night is a joke. Which sums up the owner's care for his clients. We ask to get the same height as we seen in the show room, however he won't make do the right thing to resolve.
Posted: 11/09/2012 • Link to this review