Employees damaged the driver side lock, and accepted the liability at the time. Now the car wash company does not want to pay for the repair. On February 19, 2011 I drove up to the car wash to have my car cleaned. As I drove up to the vacuums I was unlocking the door to let the staff vacuum my car. The staff was lifting up the both handles as I was unlocking the doors. This happened approximately 3 or 4 times. My driver side lock seized after this occurred. I had to climb outside the passenger side door to exit my car. I could not unlock the driver's side door what so ever. I was informed by the detail manager Lance that the car wash would pay for the repairs. I was informed of this several times in front of two witnesses. Lance also informed the Hyundai service adviser over the phone of this as well. Lance even reviewed the surveillance tape of the incident, and expected liability. When the repairs where all finished the car wash NEVER payed for the repair. They never even apologized to me for the inconvenience this has caused me.
Posted: 3/16/2011 • Link to this review
I went in with a very dirty car with some coffee spills on my seat and carpet. The wash was great and the detail service on the inside made it look new again. Very glad I went there. I will return. The service advisor was great, Donovan is his name.
Posted: 10/30/2009 • Link to this review