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I do not do reviews often but I want to warn others so that you will not have to go through what my wife and I have. It took 3 trips and losing my cool to get an apology and my brakes to work correctly. Issue 1. get vehicle back after full brake job with no emergency brake. Issue 2. get told by "Doug" you don't need and emergency brake but they will adjust it. Issue 3. get nothing but attitude from Doug and truck isn't fixed until I lose my cool, after losing my cool finally get poor customer service instead of non existent customer service. Truck "seems" to be fixed---we shall see if it stays that way. Manager Doug has zero respect and zero people skills, he insulted my wife to the point that she would not go back unless I was with her. My one, only and LAST experience with Doug is "what a jerk" he is a disrespectful, arrogant, angry little man. With millions unemployed Firestone needs to due some hiring. I told Doug and his boss that this is one of the times where a " Under New Management Banner" could only help. Doug's boss Bill was extremely professional and very apologetic but until Doug is replaced he represents Bill and the Firestone brand. Until Doug is removed from this store I highly recommend that you STAY AWAY! Who wants to go back 3 times for a simple issue just to be mistreated and talked down to?
Posted: 9/06/2011 • Link to this review