Have been going to Firestone in Gainesville, Ga. for two years, they moved off hwy. 20 in Buford, went to another store off Pleasant Hill Rd. and neither one of those stores compares to the one off Sandy Plains Rd. off Hwy. 92 in Roswell. I spoke with Steve, he was very professional and answered every single question I had with patience and understanding. After I got done telling Steve what needed to be done with the car(an alignment) I noticed Ricky pulling in the car IMMEDIATELY! That has never been done in the past at other Firestone dealers. He began working on it immediately. I was totally impressed! This job was all taken care of in one hour 30 minutes. This has never happened before!!! Every single time when another Firestone was taking care of the alignment, it would take them between two and three hours, sometimes a little longer. These guys handled everything with such skill and professionalism, they have definitely earned my trust and respect! Thank you very much Ricky and Steve!!!!!!
Posted: 5/01/2013 • Link to this review