WARNING>>>Don't get taken advantage of like my elderly Dad and I did...We have been a loyal repeat customer of many years having our carpets cleaned 3 times a year always getting our traffic areas cleaned. We had an appointment to get or traffic areas cleaned again today between 8 and 12. No one came until after 2pm. My elderly Dad was here to let them in and pay them. When I got home I noticed the bill was MUCH higher than normal for having the traffic areas clean. They explained that their minimum service had increased from $125 four months ago to $150 today. We were never told about this when we made the appointment and were never explained this when my elderly Dad paid them. I also noticed after getting home from work that MANY pieces of furniture were up on block indicating that the carpets had been cleaned under them. This was NOT what we asked for. When traffic areas are cleaned end tables and recliners are not to be moved. We have always had only our traffic areas cleaned and these furniture items were never moved. So, not only was there are price increase which were never were informed of but they also cleaned additional areas that we did not want cleaned and charged us additional for. This is apparent how this company treats LONG TERM Repeat customers. MY ELDERLY DAD AND I CLEARLY GOT TAKEN ADVANTAGE OF. Don't let this happen to you...USE ANOTHER COMPANY!!
Posted: 9/01/2015 • Link to this review