First Class Septic Services installed my grinder pump system. When I called to get it serviced the wife of the owner told me it would take a week to get someone out to look at it. I made the appointment and on the day of the appointment the owner's wife called and told me they would not be able to make it. I explained to her that my plumbing had been affected and wasn't working properly. She then suggested that I call someone else. I also spoke to the owner and his response was the same but much ruder than I could have ever expected. He actually hung up on me after I explained that his company installed the unit and should have enough customer service to repair it. He also told me that his company is a 10 million dollar business and basically had no time to deal with repairing the system he initially installed. Just a warning, don't call First Septic Services, he will install the unit but will give every excuse under the sun when it comes to repair. I called another company and they explained that he'd installed a sub par system and this was probably the reason he refused to service the unit. He knew it was a piece of crap and didn't want to be bothered. Never in my life had I been spoken to so rudely by a service provider. Beware!!!!! First Class Septic Services has no class.
Posted: 6/21/2008 • Link to this review