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Installed a wooden fence around my backyard. Despite a problem with the manufacturer of the fence, the company is working with us to get resolution. Really appreciate the proactive attitude of the company's president.
Posted: 5/14/2014 • Last edited: 5/15/2014 • Link to this review
I had a 6 foot privacy fence installed. The salesman was pleasant and the install crew was great. It was a little worrisome between deposit being cashed and > 2 weeks before the next contact from them about installing my fence -- the quiet makes you worried. Also -- fence gates do not come with inside pulls -- only outside pulls so you get splinters pulling gate shut by the "Z" board. I installed my own pulls. It is frustrating that they upcharge for credit card use but overall the price was very reasonable. I would use them again.
Posted: 5/14/2014 • Link to this review
Thank you for your valuable feedback. In the end, the fact that you said you would use us again means a lot. Sorry for any worries along the way. That is certainly not our intention. We stand behind our work and will always come through for our clients. It's what we do and who we are. Thank you for your business!
We had a hiccup early on in that the original estimator lost contact. It turns out he left the company, so I don't hold that against them. In fact, I would say that they made it up to us by letting us split our job in half. We've had the two short pieces done in the front and will have a longer piece done in the back in a month or so, I think. The installers were very nice, very professional, and clearly very able. The finished work looks excellent.
Posted: 1/22/2014 • Link to this review
Received several quotes and First Fence was the best based on what I was looking for. Arrived at appointed time for survey and installation, even though we had to cancel the first install date due to the rain, but they called in advance to advise the weather forecast called for rain and would need to cancel if raining. Fence looks great , and the HOA is also happy. Would use again and definitely recommend.
Posted: 12/31/2013 • Link to this review
I was very happy with work. Did great job. Love new gate they built. Quick service, reasonable priced. Only complaint was they would not remove an old privacy fence to replace in exact location because if closeness to underground electrical. No holes would have been dug. I think they overreacted. Otherwise would use again.
Posted: 11/20/2013 • Link to this review
They installed a 160' long 6' high capped privacy fence in 1 day EXACTLY to my specification for what I believe was a VERY reasonable price. Everything went perfectly and I have received MANY compliments including a local realtor friend of mine who has seen hundreds of fences. He wishes First Fence had done his.
Posted: 11/20/2013 • Link to this review
Service-wise, this is one of the best companies I have ever worked with in my life. That's not hyperbole. Everyone was very friendly, knowledgeable, professional and communicative. The price was the best of those we were quoted, and they were able to install within my fairly tight time frame. I wish all companies lived up to First Fence's standard of customer care.
Posted: 8/30/2013 • Last edited: 11/19/2013 • Link to this review
We had contacted 1st Fence for fence quote at our home. From the initial contact with the office, the site visit and estimate with Robert, a few conversations with George, and the installation, I was nothing less than impressed. We have a difficult hill that the crew had to deal with. The crew showed up on time and while the foreman walked the property with me, his crew was already getting the tools out and the lumber was being placed in its proper locations. I was amazed at how diligent the crew worked and the quality of fence that they built. I asked the foreman how long the project would take, expecting him to say 1 1/2 days, but was surely surprised when he said that they would finish in one day. I checked in a couple of times throughout the day and could not believe the progress they were making. The crew finished the job in one day, as promised. When completed, the guys picked up all scraps/ trash and spread the dirt from the post holes so that I didn't have to. I have been planning this project for some time now and have no doubt that we picked the right contractor for the job. I know who I will be recommending to my friends, 1st Fence of Georgia. The fence is built very well and all of the posts are in concrete, and they used 6x6s on my gates which I had to request in quotes from other contractors. Good Job 1st Fence! My next fence will definitely be a 1st Fence!!
Posted: 3/20/2013 • Link to this review
The estimator was very personable, but slowly things changed. Felt very disconnected, but still gave this company my business because friends had used them. Paid deposit and then found out after I was promised a one day install it was now two days. Scheduled for 11/13 & 11/14, but changed it the next day for one day sooner. It's 10am on the install day and I called to find out they never actually changed it even though I have confirmation email saying they did. Scheduler apologized and offered the excuse of a lot of paperwork on her desk. So far not impressed and the fence hasn't even gone in.
Posted: 11/12/2012 • Link to this review