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The estimator was very personable, but slowly things changed. Felt very disconnected, but still gave this company my business because friends had used them. Paid deposit and then found out after I was promised a one day install it was now two days. Scheduled for 11/13 & 11/14, but changed it the next day for one day sooner. It's 10am on the install day and I called to find out they never actually changed it even though I have confirmation email saying they did. Scheduler apologized and offered the excuse of a lot of paperwork on her desk. So far not impressed and the fence hasn't even gone in.
Posted: 11/12/2012 • Link to this review
They provided a bid on a commercial project, then when they were supposed to be on site they realized they forgot a portion of their bid and instead of calling to discuss they just didn't show up and proceeded to tell me "we don't have a contract" because they hadn't returned the subcontract after holding it for 5 months...don't use trust them and don't use them.
Posted: 7/06/2012 • Link to this review
Just last week First Fence installed a new fence in our back yard. It was a challenging job in the woods, and having to connect up to other fences on each side of our property. The fence looks great, is well built, with all posts concreted in place. We have a standard 6 foot dog earned fence. The most awesome part is that there was a 16 ft section of fence that did not appear on the drawing because we had a contingency plan for that side of the yard, but First Fence had the extra supplies on hand and provided the 16 feet of fencing without charging beyond the estimate. The crew worked hard and finished in one day in 10 straight hours. All the cuts are good, it is level, and they placed the fence exactly as we specified, and they know how to read a survey too.
Posted: 6/07/2012 • Link to this review
This company has no knowledge of how to put a fence up to code, their motto is fast and cut corners on every step. Therefore you shouldn't expect any work to last they say they put up 2000 fences a year I doubt any will last. The say its warranty, don't believe that BS. Please don't use this company. Unfortunately I did:-(
Posted: 4/21/2012 • Last edited: 4/24/2012 • Link to this review
I had a fence installed on 3/14/12. It is a combo. 6', PTP, scalloped semi-privacy and 5' blk vinyl chain link. I believe First Fence is committed to quality and professionalism but I didn't get this impression from my interactions with my initial contact/estimator. He was not very responsive when I had questions prior to signing the contract and then he was nonexistent after I signed the contract. I placed 2 calls to him a week after signing the contract (and providing a deposit) that I still have not received a return call. Unfortunately since he was my point-of-contact, I mistakenly thought his inaction represented First Fence's company policy. From a customer perspective, the estimator is the face of the company. After not receiving a response from him, I called the office to find out when my fence might be installed since I had heard nothing from the estimator. I was very pleased with First Fence's responsiveness from that point forward. I was contacted immediately, a date was set for the fence installation, and the crew arrived as promised and constructed a high quality, beautiful fence. The fence exceeds my expectations. I have told others about my experience and would recommend First Fence for its quality product, stellar warranty and professional fence installation crew. But I advise them to contact the office if their estimator is unresponsive. I would hate for them to miss out on the First Fence experience due to an unprofessional estimator.
Posted: 3/20/2012 • Last edited: 11/19/2013 • Link to this review
We did the 3 estimate routine and these guys came out on top. From the quality product and lower price, to Shane Oliver (no pressure sales guy) and Eymarett (the first rate install guy) we were more than pleased. Shane provided a fair and accurate estimate and followed up with a polite no pressure follow up a couple of weeks later. We had a very complex install with easements, uneven landscape, multiple gates, curved lines, part wood, part aluminum, etc. Eymarett's install crew did everything we asked. He hit every curve we asked of him and maintained a beautifully smooth line on the top of the fence. I found out later that my boss has used them on multiple properties and he has had a perfect install each time.
Posted: 2/18/2012 • Last edited: 11/19/2013 • Link to this review
Just had them put up a fence in my yard. The crew was great but the sales people will pull one over on you. Original price quoted was 3150 but since the salesman didn't measure back line of house (saw a pin in the ground and went with it), it went up an additional 270 dollars. Not only that, they then tell you free financing for a year but when they write up the contract they up the fence price 10% if you do finance with them....When I found that out I then said I will charge it on my own credit cards...their response to that was they are charged a fee of 3-5% to run the card so they wanted to charge me the fee even though it says nothing of the sort on the contract where it states you can pay by credit card. Just beware.....the work is good, but they seem to really stick it to you for every nickel and dime they can get from you. Only rating it a 2 as I could of saved 500 dollars if I would have went with the first fence company that I had give me an estimate.
Posted: 1/14/2012 • Last edited: 12/06/2013 • Link to this review
We had a picket fence installed next to a pond where we live in March, 2011. We had some special requirements leaving the view to the pond open, but not letting animals cross through. FirstFence did a great job. The price was excellent after talking to 3 other companies. Our fence looks awesome. Thank you!
Posted: 3/22/2011 • Link to this review
I originally had an estimate in June for a fence to be installed. The price and the guarantee was what I was looking for. They checked back with me several times to see if I was still interested in the fence. After making some changes (mainly clearing the lot), I realized that I would not need as much fencing that was originally stated in the contract. I contacted the company and asked them to please get with me to give me a new estimate. I sent them an email on August 4, 2010 with a copy of my plat and told them the dimensions that I wanted. Because I am living an hours drive away from the property, I explained to them that I would have to either meet them on the weekends or late at night if they wanted to discuss this in person. I am still WAITING for them to get in back in touch with me. They definitely dropped the ball by not calling me back like they said they would. They lost my business simply on the fact that they never followed up with me. This past weekend I had another company come install my fence.
Posted: 8/31/2010 • Last edited: 10/23/2012 • Link to this review
We have used First Fence on two projects at two different properties. For the most recent project, First fence installed a wooden privacy fence in our back yard and a black metal in front of our home. They did a good job, except told us that we were not required to have a permit in our city. City code enforcement officials stopped the crew halfway through the job and we had to scramble to get a permit. The owner agreed to reduce the price by the amount of the permit.
Posted: 7/31/2010 • Link to this review
1st Fence of Georgia installed our wood privacy fence in one day. The fence looks wonderful and the price, service and value were all exceptional. We had many quotes to choose from and not only was 1st Fence the most cost effective, their scheduling and service were impeccable. I would highly recommend them if you are in the market for a new fence.
Posted: 5/20/2010 • Link to this review
I had first fence come out to give me 2 different estimates, months apart, and both times they were lower than the 3 other companies I had quotes from. They installed it within 2 weeks, finished the whole project in a day, and left without leaving any trash behind. The crew was very courteous and worked diligently, and professionally. The quality of materials and work was excellent. Absolutely no regrets with going with First Fence!
Posted: 4/15/2010 • Link to this review
I had a split rail wood and wire fence installed in January. The craftsmanship and care taken for appearance is absolutely amazing. Every portion of the fence has a finished look and is sturdy construction. I can not even believe that the posts were sunk 2 feet into the ground and sealed in concrete. Those posts are not going anywhere. The entire process was seamless and easy. I would have recommend First Fence to anyone thinking of a fencing project...
Posted: 4/10/2010 • Link to this review
From top to bottom, our experience with 1st Fence was outstanding. Not only did they build a wonderfully constructed fence, they even lived up to their "We will not be undersold" policy. So we got a great fence at a great value. Thanks!
Posted: 2/01/2010 • Last edited: 10/23/2012 • Link to this review