I called this firm about an out of state move. I asked if they subcontracted the work out as I knew that some firms did this. The rep made it sound like they had franchises, but was one company. I used them due to a mostly positive review, but in fact they LIED!!! They are a broker and they hired a firm with a terrible online reputation. I had no choice but to use the firm they hired and it went horribly wrong on many levels. Broken furniture, charged for items that did not exist, and more. DO NOT USE THIS FIRM!
I wanted to hire a moving firm, they brokered the work to a horrible firm. Perhaps those with a positive review got lucky and they brokered a good firm, or perhaps these are false reviews. All I know is my experience was horrible.
Cost $3,000 - $4,999
Posted: 9/20/2017 • Link to this review
I don't know where to start!! Low ball quote and constant communication until the move... Delayed 2 days then only 3 guys for a family of four .. Took 9 hrs . They over wrapped every item and I thought wow they are really careful.. No they charge you for all of the material ! After they have half the truck filled they tell you .. It's not $3800 it's $8100!!!!! I had new job starting in OHIO in 4 days so I had no choice! I was irate to say the least ! Then it get worse . We drive 11 hrs to OHio and stay overnight to wait for our truck.... Which we were verbally garunteed on the phone because they were 2 days late! We are told more problems , going to be at least 6 or 7 days!!!! What .. Hum maybe because I called non stop to complain how I was overcharged and lied to and misled! I told them they needed to change the price and by a lot I never would have agreed to that price! Well funny when they had my deposit they wouldn't call me back... I had to keep calling them .. Everyday to see where my truck was. I then had to pay for hotel out of pocket ! They didn't care and actually told me that I didn't matter what the agent said or dispatcher or driver! It could be up to 14 days for truck to arrive!! What!? They then told ne it would be 11 days until it arrived and they would not unload it until I laid the remaining balance .... In cash!!! They knew they had me over a barrel and needed my things after 11 days of living in a hotel on my dime I had no choice! Scam!!!! DO NOT USE
Posted: 1/05/2017 • Link to this review
Do NOT believe the multiple sites with compiled 5-star ratings. These are obviously fake. You will see copies of the same review on several sites. If you take the time to search other sites (i.e. not the ones they send you in their email attempting to lure you into becoming their customer) you will see the consistent, real, 1-star reviews that accurately reflect the scam this company is. The other thing to take into account is that they pay people to remove bad reviews (they attempted to pay me as well), so that's another reason you can't trust these misleading good reviews. If I could rate 0 stars I would. I have never had a worse experience with any individual or company in my life. If you don't read the rest of this review, it can be summarized as follows: First National Moving and Storage is a complete scam of a company. They will seem very professional and available at first, but once they have your money they will harder to reach than Queen Elizabeth. Expect everything they promise you in the beginning to be a lie, including cost, delivery date, and condition of your goods. I have spent over 10 weeks without my belongings - and most of that without any communication from the company on where they were.
Area Lebanon, NH
Cost $1,000 - $2,999
Date July 2016
Posted: 12/01/2016 • Link to this review
Not a good company. Several complaints on other sites that allow real information. Check out other reviews first.
Moving, storage and damage.
Area Whitehall, PA
Cost $10,000 - $14,999
Date July 2016
Posted: 10/03/2016 • Link to this review
WOW the moving team that First National moving and storage sent out for my move was amazing. They moved all my items quick and carefully, I will for sure use First National again. I would give them Five stars for the great service they gave me and my family!
They held true to their word and I did not have to wait 5 hours after my appointment time, unlike the original company I booked. I was not only able to get next day service, they got to me earlier than scheduled.
They did such a wonderful job. They were fast and efficient but very careful with my items. I had 2 teenagers with me to help them but they didn't need our help, because they had it under control. They were very friendly and respectful. I would most definitely refer them to others and will use them again in the future.
The team was fast and efficient under the supervision of Ivan - the foremen. They completed within the time frame they promised which was the main reason I hired them. Thanks so much for the hard work First National Moving and storage. Kudos to you!
They were overall just wonderful guys who worked efficiently and tried to look out for my best interest in moving. They were careful with my belongings and even joked around.
As this was the first time we have really moved, we decided it was time to hire professionals. We were thrilled with the professionalism, honesty, and speed. First National Moving and Storage was amazing to work with!
Great company and group of guys. Helped us with a complex move and it was a pleasure to work with them. Professional and helpful...will refer to anyone!!!! If I ever move again will use them again.
This moving company was everything I was looking for. There professionalism and promptness was very great. They were not only on time but very friendly and helpful every step of the way. They were also very affordable. Nothing was damage everything was well handled.
Posted: 9/14/2016 • Link to this review
It went incredibly well. I am very happy with them. The pricing was exactly what they said it would be and was competitive to everyone else. I was very happy with them and I appreciated how willing they were to work with me when the details changed unexpectedly.
Posted: 9/13/2016 • Link to this review
First National Moving and Storage was there when I needed them, I called them last minute, got a spot on quote followed by great customer service. I haven't finished unpacking everything yet but so far nothing is messed up or missing.
Posted: 9/13/2016 • Link to this review
I had a great experience with First National Moving and Storage when I moved from earlier this month! Office staff was great on the customer service side, answering all of my questions promptly and kindly, and following up with me without being pushy or obnoxious. The crew was excellent. They showed up on time, ready to work. They wrapped our furniture efficiently, and took great care with everything. They were conscientious of the time, and very communicative throughout the move. They checked in about where furniture and boxes should all be placed, and helped us add felt pads to our furniture so we wouldn't scratch up the nice hardwood floors in the new place! I will definitely consider using them again for our future moves.
Posted: 9/12/2016 • Link to this review