I was a loyal customer and was told all I had to do was give a 2 month notice and my contract would be cancelled, it had been a year. Next thing I know I get a bill from a collection agency saying I owe like $286. No one will talk to me from Fitness Works, this is such a big joke. I will never ever go there again and it makes me sad because I really did like them. I cancelled because I was getting ready to have a baby and new I wouldn't be going. I can't recommend to anyone either in good concious, bad business is no business.
Posted: 10/13/2008 • Link to this review
I want to prevent anyone from having to deal with this company. They have extremely poor billing and even worse business practices. I started going to the Gilbert Fitness Works January of 2006. They were taking the monthly fee from my checking account. I lost interest (as most Americans do) in going in March of 2006 and Fitness Works stopped withdrawing the monthly fee from my checking account at that time. I never heard from them by phone or by mail regarding any inability on their part to take their monthly fee from my checking account. Then almost 2 years later (2008) I receive a notice from a collections agency stating I never fulfilled my contract and Fitness Works now wants their money. I received absolutely no phone calls and nothing by mail from Fitness Works and then they decide to send me to collections? That is EXTREMELY poor business practice on their part. All I can say is buyer beware and DO NOT sign a contract with them. I will not be going to this gym and I will be sure to tell all of my friends the same. I just want to prevent anyone else from having to go through this same situation.
Posted: 7/29/2008 • Link to this review
I've been a member of Fitness Works for six months. I work out at both the Chandler and Gilbert locations. The only complaint I have about the Chandler location is that the club is too popular and parking can be very difficult. Other than that, the Les Mills group classes are great, I love the availability of the hot tub and pool, and the equipment is first rate. Definitely try the Body Flow class with Manon!
Posted: 4/11/2008 • Link to this review
I have been going to fitness works since they opened over a year ago and I love the place. the classes are great. the only complaint I have ever heard is that when people move and try to get out of their contracts they get down right mean but I am sure that they will try to be nicer after seeing this
Posted: 3/09/2007 • Last edited: 4/11/2008 • Link to this review