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We visited Flack's to see if they had a remnant to recarpet our downstairs bedroom. Upon arrival, they greeted us immediately, asked what we were looking for and then directed us to to warehouse, where we had hundreds of remnants to choose from. During our search, the salesperson regularly asked if we were finding what we wanted, which we did. Scheduling installation was painless and the carpet was installed very professionally and to the agreed-upon schedule. We couldn't be happier with Flack's and will do business with them again.
Posted: 6/24/2013 • Link to this review
Purchased $750 of carpet that they had bound for us. We were told it would take about a week to get back and it took 2 weeks. Finally got the rugs and cut the padding to fit and rolled them out to find black streaks in the carpet. I called them the following morning to ask what we should do and the sales person told me that the tag said streaks and that I should have known when I purchased them that they were damaged. I told him that this should have been pointed out at the time of purchase and I would not have bought them. His reponse was that I could return them like it was no big deal. I explaned that I spent over 2 hours moving furniture and cutting padding to fit and what a hassle this was. His response was a very non concerning I am sorry, do you want to return them? I will NEVER do business with them again (we were repeat customers by the way), and I suggest you do the same.
Posted: 3/09/2013 • Last edited: 4/11/2013 • Link to this review
I went to Carpet Depot were I was able to locate some carpet my builder and installed that I wanted to replicated in our refinished basement. They had it, and pricing was outstanding. The quality of the installation was perfect. Can highly recommend!
Posted: 3/14/2010 • Last edited: 12/03/2013 • Link to this review