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The Flooring Zone will take your money and never deliver the product. We've been waiting on our upstairs floor to be installed for 5 months. We were originally told by Miles that it would be installed by June 11th. That date came and went with no contact from Miles. After I reached out for an update he told me it'd be July 13th. That date has also passed. After leaving a negative review on the company's Facebook page the other co-owner, Chris, reached out and told us that he would be taking things over from Miles. He told us we should have never been allowed to sign a contract without all the wood available to install. Chris has stopped returning our calls and even after sending a certified letter has not contacted us. There is no accountability from anyone in the company. I would strongly advise everyone to avoid this company at all cost. People deserve to be warned about The Flooring Zone's bad business practices.
Area Alpharetta, GA
Cost $10,000 - $14,999
Date March 2018
Posted: 8/22/2018 • Link to this review
My experience with this company has been a nightmare. They basically stole my money and did not complete the job. If you absolutely must use them dont pay upfront as once you do they will not work with you. I am out of $923 I gave Miles to fixed a baseboard and install vinyl in my master bathroom. What they did was to get unprofessional installer to do the job. Since then bubbles are all over the new vinyl and the floor is uneven. Several attempts were made to have them correct the flaws. My bedroom carpet is ruin as a result of the glue they put down. I have purchased a bunch of product from home depot and as yet to get a result as the residue alwaya come back. I have reported them to the BBB and I will take them to court. Dont use them they are a rip off.
Area Powder Springs, GA
Cost $500 - $999
Date June 2018
Posted: 7/25/2018 • Link to this review
We have used Flooring Zone during our total home remodel over the past year. They have installed everything from travertine, porcelain, laminate and hardwood to custom glass tile in our showers and kitchen. During our renovation we had two high profile Contractors managing separate projects which included some of the tile work. Flooring Zone was called in on both projects to take over the tile work due to their level of skill and expertise. Their staff is dedicated, hard-working, professional and reliable. After comparing their pricing with competitor products and services, we found that Flooring Zone was the most fair and transparent. They arrived on time and stay with our projects through successful completion. Miles would even drop by my office to deliver samples for us to consider. Having recently hired so many Contractors, Flooring Zone was a refreshing experience. We are bringing them back in shortly to finish the last rooms of our renovation. When it comes to Miles and the Flooring Zone, we just keep calling them back because I know we will get a great outcome. I highly recommend calling Flooring Zone first or at least include them before making a flooring or tiling decision. You can reach Miles DuChanois, Installation Manager/Sales, Flooring Zone at C:678-768-6090, O:855-344-ZONE.
Travertine in great room, water proof laminate in media room, ceramic tile in master suite & bath, custom shower tiles to include glass tile ceiling, hardwoods in guest rooms, special order glass back splash in kitchen.
Area Atlanta, GA
Posted: 8/09/2017 • Link to this review
Chris and Matt, the guys who helped manage the project, were fantastic. I'd give them a 5-star review except that the installation team installed the vinyl in one bathroom crooked and didn't do a great job cleaning up after themselves. However, when I called about the crooked vinyl, they ordered new vinyl and the team came back out a couple of days later and replaced it. It all looks great now!
Replaced vinyl flooring in our kitchen (which includes a pantry, laundry room, and half-bath), as well as two full bathrooms.
Area Duluth, GA
Cost $1,000 - $2,999
Date March 2017
Posted: 3/22/2017 • Link to this review
I could not be more pleased with my Showers and Bathroom Floors!! The tile is beautiful and exactly what we wanted. The Installer was very professional and the attention to detail was impeccable. In the master bath, we opted for a walk-in shower with knee wall, accessory niche, bench, and dual shower heads. They were also able to do a floor design which really added to the look. Although we hadn't originally planned to do the shower in the guest bath, we decided to after the floors were put in because it looked so great. The custom glass looks beautiful as well. In the third bathroom, per the installer's recommendation, we added tub and wall accents along with the floors. I would definitely recommend this company and use them in the future!
Date December 2016
Posted: 2/15/2017 • Link to this review
Miles suggested vinyl waterproof flooring for screen in porch.. It is beautiful. Did a wonderful job. Workers courteous and no mess left behind. Also did wonders at Crossview Church Kid's Zone.
Flooring will keep porch fresh and clean for years to come..much prettier than outdoor carpet.
Date May 2016
Posted: 5/28/2016 • Link to this review
We just bought a home that has a large room we are using as a photography studio, but brand new carpet had been installed by the seller and we needed an affordable, yet durable hard surface. Flooring Zone came to our home, assessed our needs, showed us samples, made recommendations and gave us an amazing quote compared to others we met with. Miles worked with us to be sure we got the flooring we wanted in record time! The installation crew was on time, courteous and amazingly fast and thorough! They even saved and stored our carpet for us in our garage. We are extremely picky, and we were 100% satisfied with the job they did!! Would absolutely recommend!!!
Posted: 8/09/2015 • Link to this review
Chris Cheney was my sales rep and he did a great job. Chris did very well listening to our needs and then providing options that were perfect for us. I highly recommend this company for the installers as well. These three gentlemen showed up and got straight to work. They were very professional and clean. These installers carried themselves as if they were in their own home. My wife and I couldn't ask for a better company to do business with. Thanks Flooring Zone!
Posted: 6/13/2015 • Link to this review
We renovate condos and have years of experience working on a tight budget. After Home Depot failed us by repeatedly lying about when work would start and causing us to miss an Open House, our realtor recommended Flooring Zone. Though they operate from Marietta, they work all through the Atlanta area and perhaps beyond. They started promptly, worked hard, finished on time, did a great clean up, and left a high quality carpet job. This was by far the best experience we have ever had with contractors.
Posted: 3/11/2015 • Link to this review
I will use Flooring Zone for all of my flooring needs. The hardwood they put in is just beautiful. Donny, Miles and Carlos were great to work with and all my questions were answered in a timely manner. I've already recommended them to 2 of my friends.
Posted: 7/12/2014 • Link to this review
I used Flooring Zone in my first home and when I moved they were the first company I called. The installation team was amazing. Very respectful. My new carpet and new laminate look beautiful. The company is very customer friendly. They are willing to go above and beyond to make the customer happy. Overall it was a great experience and I would highly recommend them
Posted: 9/23/2013 • Link to this review
Ms. Reynolds, thank you for the kind words. We were very glad to see you, again. Please let us know if you ever need anything else.
Am thrilled I chose Flooring Zone for my new wood flooring. After shopping around, I found they had the best product and price to suit my need. From the initial meeting with their consultant in my home, I was impressed with the professionalism and attention to detail. They were extremely careful with my furniture and left the area neat and clean. I highly recommend Flooring Zone to anyone looking for a job well done!!
Posted: 9/17/2013 • Link to this review
Ms. Bangels, we are glad that you're thrilled that you chose Flooring Zone. Your new wood floor in the dining room will be much easier to keep clean, instead of that carpet. Please let us know if you ever need anything in the future. And, thank you for your business.
Flooring Zone can give many valuable lessons to other service companies. Having spent 71 years as a customer as well as, having had a career in business development, I can think of no better company and its employees to use as a model of how a company should treat its customers. "Impressed"? That's an understatement! I have been blown away by the quality of their work and the attitude of their craftsmen! Their attention to details, the little things that add up to be "workmanship" and too often are lacking in today's America, and their obvious pride in their work was amazing. (Yes, I am picky when it comes to this; I'm half PA German. I'm a little frustrated that I can't find anything in their work to complain about, for there's usually something that bugs me. LOL) The Kudzu reviews were the main reason I originally called Flooring Zone. Now I understand from first-hand experience why others wrote on Kudzu as they did. Their pricing was very reasonable, in fact, a bargain for the workmanship and professionalism that comes with dealing with them. Finally, in all seriousness, this is one of the finest companies I've ever dealt with, in terms of workmanship, pro-customer and employee attitudes, service, consideration, and value. I have no hesitation at all in recommending them for your flooring needs.
Posted: 3/31/2012 • Link to this review
They were great. They install the flooring as scheduled and did everything possible to complete on the same day. They did!! They were quick to return when I had an issue and corrected the issue immediately. (small issue but still) They worked on my schedule and the tenant was extremely happy with them also. They were not the lowest bid but close to it. They seem honest and they were. Excellent group of guys to work with.
Posted: 10/12/2011 • Link to this review
Thank you for leaving us your feedback Mr. Torres, we really appreciate it. It is very good to know that you are happy with our services. Small issues do happen, but we make sure they are corrected immediately. We look forward to serving again in the near future. Thank you.
In early history, only the wealthiest could afford wood floors. Even though the price became more affordable through the years with improved milling methods and mechanized production, wood floors were hard to keep clean, and required a great deal of...READ MORE »
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In early history, only the wealthiest could afford wood floors. Even though the price became more affordable through the years with improved milling methods and mechanized production, wood floors were hard to keep clean, and required a great deal of care to keep them looking beautiful. Today, wood floors offer durable, polyurethane finishes for easy maintenance, and are available in a wide array...Read more »