Avoid going to such a low customer service shop. I had the worst experience ever after requesting an estimate repair price at Franconia Liberty Auto Service (6149 Franconia Rd., Alexandria, V.A. 22310). I requested the estimated price for replacing a part, and explicitly mentioned at the reception, that any charge would require my confirmation and provided my phone number. 15 minutes later I receive the call stating the price as high as 200 US, then I told them I would not authorize the part replacement at the time. When I arrived to pick my vehicle they said I owed them 70 USD. They did not do a single thing, yet they charge unfairly- BEWARE! Find a better shop for auto repairs !!!!
Posted: 10/07/2011 • Link to this review
It is my favorite place for gas and car service. The owner is nice and courteous. Oil change is usually under 30 minutes. I could feel the difference in driving after the 60,000 mile maintenance and it only cost 2/3 of the price at a dealer. Highly recommended.
Posted: 6/20/2008 • Last edited: 5/18/2009 • Link to this review