This place has made a 180 since it is under new ownership. The food is better, the pizza is the best out there and believe it or not, the staff is actually friendly now! So unlike it was before when they acted like they were doing you a favor if they waited on you.
Posted: 1/08/2010 • Link to this review
best italian i've ever had! wish i would've went sooner. don't listen to bad reviews. restaurants aren't perfect. go and decide for yourself. you won't be disappointed!
Posted: 2/09/2009 • Last edited: 3/06/2010 • Link to this review
Will never go back! The evening started with only getting two thin slices of lemon for an iced tea and water. We had to ask for lemon two more times. Then, we found a hair in the tilapia dish and in our cannoli. Couldn't eat those dishes, but the management insisted on charging a sharing fee for the salad which seemed relatively safe, even though unlimited salad and rolls comes with any entree, AND we had presented them with a valid buy one get one free coupon!. They threatened to call the police for non payment of bill over $6.00. The manager, Tammy and a male waiter who claimed to be family but wouldn't give his name (tall blond) glared and threatened saying this was a family business and they've never had two dishes sent back from the same table in 17 years and they don't have any "females" in their kitchen. Who cares, 6-8 inch hair can come from a male or from wait staff. I was given the name of the owner, Amber but no last names and no phone numbers to reach management. For that small amount of money, this establishment is chasing away customers and creating bad will that will spread. There are plenty of quality Italian restaurants around that know their business depends on satisfied customers.
Posted: 9/12/2008 • Last edited: 3/06/2010 • Link to this review
Last week I called in a pizza order there and had a coupon for buy one get one free of equal or lesser value. It turns out that in the fine print it says "$10 maximum" so basically the coupon was misleading. But the best part came later. When my wife checked our bank charges online the next day she found that a 20% tip had been added after I left. I left no tip since it was a pick up order. When she called the restaurant they claimed it was our bank that added it and that it was'nt them. Of course our bank says there is no way THEY added a tip to the restarants charge. We suspect this happens regularly and most folks never notice. Check you bank statement if you go there to verify what YOU paid is what is being charged. Basically we got lousy pizza and rude service and a fraudulent charge to our credit card. And another thing.......whats up with those tacky plastic purse things over the bar??...eeewwww!
Posted: 8/15/2008 • Last edited: 2/09/2009 • Link to this review
After passing Frankie's thousands (literally) of times, we finally decided to go for my son's 20th birthday. With a party of 8, we were served rather slowly, even though it was Saturday at lunchtime. The food was merely average--the sauce bland and the bread so-so. The desserts, which looked great in the rotating display case, were overpriced and sub-par. Even though Frankie's is very convenient to us, and although they distribute coupons liberally, we will not go back--ever.
Posted: 2/23/2008 • Last edited: 2/09/2009 • Link to this review
We were treated very poorly by our waiter we asked to speak to the manager. Manager is also the owner. She was just as bad. No wonder the waiter was horrible with an example like that. Place was almost empty and now I know why. We have been going there for years and even had them cater an event many years ago. NEVER AGAIN. There are plenty of Italian restaurants in the area with comparable food, but significantly better service.
Posted: 1/21/2008 • Last edited: 2/09/2009 • Link to this review
I live very close to Frankie's and think there food is very good. However, it is a rare occasion, and I'm usually dragged kicking and screaming, that I would eat there. Why you ask...the service is unbelievably horrible. The servers are rude all the time, the management is even ruder and they have the most ridiculous policies. There newest policy is that they will no longer serve water for free you have to buy bottled. There reasoning is the drought. Great, save water by not bringing it out to the table unprompted don't force someone to buy bottled.. Another favorite policy is the no sharing policy. If you want to share one of their giant portions you have to pay like $6 or $7 dollars - mine-as-well get your own. Their coupons have so many restrictions around them they are not worth using. Bottom line is this restaurant is not there to serve the customer and create a great experience they are there to constantly tick you off. Maybe the openers missed restaurant business 101 - you need your customers - so be nice to them.
Posted: 12/12/2007 • Last edited: 2/09/2009 • Link to this review
I joined a friend for lunch and as we were leaving we asked for a to-go box. I packed up my food and the waiter, who I found out later is the owners nephew; followed me out the door. He was yelling "You can't take the rolls with you!" I explained it was the lunch brought to my table. He insisted that I leave the rolls and he was calling the police. It was the most bizzare scene. I assume they must re-serve uneaten rolls. Needless to say I will never go back again. Good luck.......
Posted: 12/03/2007 • Last edited: 2/09/2009 • Link to this review
We finally made it to this place and wish we'd discovered it sooner. It's very good, a nice place to eat; not just a pizza joint. We will go back to Frankies.
Posted: 11/12/2007 • Last edited: 2/09/2009 • Link to this review
The food was just "ok" the last time we dined at Frankie's. The server seemed a little rushed. She was very nice but couldn't seem to be able to keep up with her tables. I'm not sure what happened this time around, but everything just seemed bland. Not sure if we'll go back to this location.
Posted: 11/07/2007 • Last edited: 6/18/2008 • Link to this review
They have a couple of loactions but they are not a chain and offer great food that is at a reasonable price, pizza is great but expensive closest to NY style that I have ever had in GA.
Posted: 11/07/2007 • Last edited: 2/09/2009 • Link to this review
I like to frequent independent restaurants rather than the chains. Frankies has a brick oven for their pizzas. It's a good neighborhood spot for a relaxing dinner whether pizza, pasta or a sandwich.
Posted: 11/02/2007 • Last edited: 2/09/2009 • Link to this review
Frankie's has two locations-this one and the one on Canton Rd. Both restaurants offer fabulous Italian food at great prices. Service here is first rate-friendly and fast.The pasta dishes are heavenly but it's those yeasty garlic rolls that really seal the deal for us. They come with your pasta dish-and so does the salad. No one goes home hungry at this restaurant! Give them a try soon-they offer a great Sat. lunch special that's a real bargain.
Posted: 7/03/2007 • Last edited: 2/09/2009 • Link to this review