My contractor purchased a open box knob/lock set at a reduced cost (because it had been opened) for $75.00. My contractor noted a small dent on the collar that covers the screws, this was another reason why it was sold to him at the reduced cost. The lock set didn't work on the door/gate that he erected so I attempted to return it to Fred's for a refund. The guy that sold the set to my contractor was the same guy that I was attempting to return it to. After looking it over he discovers the small nick in the screw cover and goes to the back to ask someone if it can be returned because of this nick (that was on the unit when my contractor purchased it). He came back and all he could say was "SORRY" can't take it back even though it was sold in this condition. Fred's fencing totally lacks any customer service. BEWARE of any dealings with this company and get everything in writing up front!
Posted: 5/18/2010 • Link to this review
The fences and gates Fred Fencing Inc built and installed were of high quality. His prices were little higher than others we got bids from, but the other biddiers stated they could not beat his price for such a quality product. His crew was pretyy got except for one minior issue. It was cleaning up after their finished. We had to ask them to take some of the excess dirt away. His crew met the deadline that was quoted in the quote. The sales personnel were freindly, courteaus well groomed and knew all about their product. The company added some ormentials to the gates for free. We have asked them to bid on small gates and a railing which they gave us a decent price, with a discount.I have already recommended the company two of my friends. They both are having work done by the company. The only improvement needs to be in responding to their customers a little sooner, when they have questions. Of course we will have to wait a few years to see if their is any repainting to do, They believe their product will not having any rust appear, since they make their product on site along with apply the power to prevent rust. Fred Fencing Inc.job well done. Jerry & Theresia
Posted: 4/10/2007 • Last edited: 1/02/2008 • Link to this review