I was there on 07/22/2011 and had my car put under diagnostics because my car smelled like gas and I had no power when driving almost like it was going to shut down on me. They told me that my car was in perfect working order and they charged me $129.00. My car broke down on the garden state parkway the next morning 07/23/2011. I called them when I was on the highway and Daniel the service rep told me he would tow my car no charge to call the Ford number he gave me. He LIED!!!! Not free I called parkway authorities and they dispatched a tow truck. When I called I spoke to Perry the service manager he was not nice at all. He told me that he was like a doctors visit you have to make a co pay whether or not he finds something wrong with you have to pay. Customer service was horrible we waited 5 hours for them to diagnose the car and came home with no answers. I will never recommend freehold Ford as a dealer or for services.
Posted: 8/09/2011 • Link to this review