**Update 10/31/2017** The company reached out to me and did a very good job resolving the problem. They even went so far as to do my initial cut for free, even though it was quite overgrown. The man that came out and did my yard did a great job. He was professional, pleasant to talk to, and answered all my questions. I am happy to keep using this company, and hope that I can get this particular man as often as possible. They did not show up the day they were scheduled to come. The following day we called and they sent a crew over. One of the workers knocked on the door and said I would need to talk to the office because there would be an additional charge for the overgrowth. I told him that per our agreement (which was sent in an email) they could charge extra, up to 2x the regular amout if there was overgrowth, so the office did not need my approval (I am sick and have mostly lost my voice, so talking on the phone is difficult). I looked out a few minutes later and the crew was gone. I called their office and was told it would an additional $40 because of the overgrowth (which would be more than 2x the agreed upon amount). I agreed that the back yard was overgrown, but that our yard is also incredibly tiny.
Area Spring, TX
Cost Less than $250
Date October 2017
Posted: 10/10/2017 • Last edited: 10/31/2017 • Link to this review
I own a German Shepherd and another dog. I complied with their requirement to have my dogs in the house when they came around to mow. Then, knowing that I have dogs, they leave my back gate open so my dogs can get out (with my German Shepherd this could have been catastrophic for me). I politely asked them to make sure it was closed and received an acknowledgement from them. Then they leave my gate open again without me knowing and I find another dog roaming my back yard. The dog was lucky not to have been seriously injured before I got her out. So potential future customers beware. Simple instructions fall on deaf ears with these guys and could cost you big. Stay away!!!
Lawn services for 3 weeks.
Area Houston, TX
Cost Less than $250
Date August 2017
Posted: 9/17/2017 • Link to this review
The WORST lawn care company on the planet. They charge you, take your money then don't perform the service. The WORST most DESPICABLE lawn care company in the universe. If I could rate zero stars I would
Posted: 9/11/2017 • Link to this review
I needed my yard mowed due to the excessive rain. I spoke to a rep named Kathryn and she agreed that the mower would be set to the highest setting, grass clippings would be bagged, an edger would be used to edge lawn, and I would receive a call prior to mowers arrival. None of this occurred that was agreed upon. The lawn mower guys cut my lawn with a dull blade at the lowest setting, scalping my front lawn in various places. They broke the city water meter cover, sprinkler heads and branches off a bush. As for the grass clippings they blew them against my foundation and throughout my flower bed. The edging was done with a weed wacker and that was anything but okay. It took two hours to salvage and repair what could be in my front yard. If you value your yard, don't hire this company. I was informed by a rep that they contract workers they send out. He stated that they usually have great contractors servicing lawns. I guess with this company you never know what you're going to get. Use at your own risk.
Area Houston, TX
Cost Less than $250
Date June 2017
Posted: 6/12/2017 • Link to this review
I worked for this company for all of 2-3 weeks in "maid service" and they are by far the worst company you could possibly deal with. Complete chaos and horrible communication. Also as a hired contract worker you have to literally chase every paycheck down after MULTIPLE calls and being giving the run around. Do yourself a HUGE favor and hire a small private service direct. This company has all contacted employee's and takes 45% of the money when they did nothing but schedule the appointment. These folks do not deserve to be in business. Beyond unprofessional! I would not give them any stars yet I had to because of this format!
Posted: 3/27/2015 • Link to this review
I asked if they could be scheduled to come near a certain time; we've got a couple of small dogs that stay in the outside fenced area, and will escape easily if the gate is opened by someone not aware of them. The person I spoke with indicated that the yard would be cut sometime before noon. I moved meetings around so that I could be home until 2PM, but alas, no one ever showed. Finally, well after 5PM they showed up to cut the lawn. I was on a phone meeting at the time, and could not go outside while they were still here. When I finally broke away, I found TONS of untrimmed grass. Nearly every section of fence has grass sticking up out of it. None of the borders surrounding the flower beds in the back were trimmed properly. All of the concrete was left unedged and unblown. Both side of the house (roughly a 7ft wide section on each side) was unmowed. A large patch (10'x10') was left unmowed in the FRONT YARD BY THE STREET. The hose for the front yard sprinkler was wadded up and thrown into the flowerbed, when it could've just been shifted to the sidewalk less than 6" away. I've taken pictures should the company try to dispute the poor job they've done, and would be happy to show them to anyone who asks. This company does not care about customer happiness or retention, given the other reviews I've seen on Google. I've already contacted the company, but I expect either no response, or a very late one if they do decide to call.
Posted: 8/03/2012 • Link to this review