After myself & some friends of mine had been ripped off by Gaudin Ford via having had used parts that were not working rather than the new parts that had been paid for, I went to Friendly Ford who lied about the repairs that needed to be done, took 10 days before looking at the car rather than a couple hours as promised, & asked for several thousand more dollars than any other mechanic would charge.I had to get it towed somewhere else. Because of this they got upset. They then took my car hostage until I paid them a ridiculous amount for "diagnostic fees" (which only took them a few minutes), & worst of all purposely ruined my clutch, flywheel, slave cylinder, drained my battery, & did not put the parts back together.(This was after they refused to let me have the car for 3 days because they said they had to put the parts back together)! A civil lawsuit is pending.
Posted: 11/30/2008 • Link to this review
This dealership is friendly until they've sold a vehicle to you. After that, you can wait for hours to find someone who will even acknowledge your presence. They not only did not keep their promises; they denied ever making them. In our house, they are known as "Unfriendly Ford".
Posted: 3/14/2007 • Last edited: 1/02/2008 • Link to this review
The mechanics at Friendly Ford do an adequate job with maintenance. They are courteous and professional. However, a customer must not leave anything to chance where a needed repair is concerned. If necessary, insist upon renting a car and leaving your car overnight.
Posted: 11/16/2006 • Last edited: 1/02/2008 • Link to this review
We purchased a new Ford Fusion from Freindly Ford. Our salesman jim was great. Had all the info down cold, and had super follow-up after the sale. Since then we have brought the car back for oil changes and the service staff is also freindly and makes sure all work is done both properly and quickly.
Posted: 11/04/2006 • Last edited: 1/02/2008 • Link to this review
The sales person was very knowledgeable regarding the vehicles she was showing me. She worked within my budget and didn't try to push higher priced vehicles on me.
Posted: 10/30/2006 • Last edited: 1/02/2008 • Link to this review