I received my first bill from Gas South today. The service period covered only ONE DAY! 02/01 through 02/02/11. The bill was $64.29. I used 3.51 therms of gas for the 24 hour period. Charges includeded $3.51 for gas, $9.95 cust serv fee, AGL Pass Through Charges $46.63 and $4.20 taxes. I called Gas South to discuss my $64.29 bill that covered one day. They tried to explain their way around the large AGL charge for a single day but to no avail. They said that is what I had to pay for that billing period. When I asked them why they didnt wait or suggest I wait a single day in order to start me at the beginning of their billing cycle so I could avoid that large fee for ONE DAY they ignored my question and talked about something else. I asked if they could tack that day on to the next billing period and they said they arent able to change their billing periods, they said the billing periods are set. For the life of me I can not understand how they can charge $46.63 AGL pass through for a single day. Honestly I feel I was set up. I called to establish service in mid January, they told me my service would start 02/01, I am sure they are full aware of their billing period as they told me they are set. It is like they wanted to start my service at the very end of the billing period in order to be able to charge me the AGL charge for that billing period. I feel ripped off. I will cancel my service ASAP.
Posted: 2/22/2011 • Link to this review