Recently, I was diagnosed with a serious medical condition which makes it impossible for me to work out. I had hoped to end my member ship to Genesis Health Club as a result of now facing large medical bills, huge cuts in pay from months not being able to work, and (most importantly) not being able to work out . I have called Genesis repeatedly and spoken with the manager personally. I proved them a copy of my doctor's note and Genesis has verified my absence from my job with my employers. All of this, however, was not enough to convince Genesis of my truthfulness. Even putting my membership on hold still requires you to pay my full monthly membership fees. Their contract is unbreakable and now I find myself locked into a ridiculous contract which requires me to pay for services that I am MEDICALLY UNABLE TO RECEIVE. I had expected a higher level of courtesy, thoughtfulness, and morality from a company which depends so heavily on its community support. Do not sign a contract with Genesis. They care more about making money than they do the health and safety of their members.
Posted: 12/28/2010 • Link to this review