Let me start this by saying that I have gone to Genesis for months. I still do in fact, and I will explain why. I joined this gym with great hopes of bodybuilding and greater health. I went religiously with a partner for months, until one day I brought a friend in. The manager told me I could not bring my friend in because he was from out of town. He then asked me to pay him $15, which I would have gladly paid, because he would not be able to recruit him for the gym. I had already paid for guest passes at this gym, but the manager paid no mind to this. He forced us off of the property after I suggested that we could always buy memberships with the YMCA. I was not given any compensation for this insult, and I was told that if I stopped paying the membership that they would sue me. Since I am now stuck paying for this membership, I still go to Genesis. However, I have continued to encounter big egos and bull-headed behavior at every turn and no regard at all for the customer. Go join the YMCA, they will treat you right.
Posted: 7/03/2011 • Link to this review
Recently, I was diagnosed with a serious medical condition which makes it impossible for me to work out. I had hoped to end my member ship to Genesis Health Club as a result of now facing large medical bills, huge cuts in pay from months not being able to work, and (most importantly) not being able to work out . I have called Genesis repeatedly and spoken with the manager personally. I proved them a copy of my doctor's note and Genesis has verified my absence from my job with my employers. All of this, however, was not enough to convince Genesis of my truthfulness. Even putting my membership on hold still requires you to pay my full monthly membership fees. Their contract is unbreakable and now I find myself locked into a ridiculous contract which requires me to pay for services that I am MEDICALLY UNABLE TO RECEIVE. I had expected a higher level of courtesy, thoughtfulness, and morality from a company which depends so heavily on its community support. Do not sign a contract with Genesis. They care more about making money than they do the health and safety of their members.
Posted: 12/29/2010 • Link to this review