When you invite a company into your home, you put yourself, your family, and your belongings in a vulnerable situation. Gillece takes this responsibility very seriously. Our technicians are subjected to thorough screening before they are hired. We make it a point to hire only those individuals that our owners and managers would feel comfortable having in their own homes with their families. We are committed to providing you with excellent customer service as well as technical knowledge. We.. require our technicians to attend training sessions on a regular basis to keep them abreast of the latest information available. The bottom line is, you'll enjoy having our friendly and family-oriented technicians in your home.VIEW MORE »VIEW LESS »
This company is under investigation in our area for excessive pricing and finding unnecessary work that "needs done". They have a very poor rating with the BBB as well. Poor customer complaint resolution also.
Posted: 9/06/2010 • Link to this review
I'm not sure why the poor reviews. Called Gillece last Friday to clean our sewer. They were in and out in no time and the price wasn't bad. If plumbing was pleasant and easy we would do it ourselves! I will gladly pay for this service!
Posted: 4/27/2010 • Link to this review
I was called at work by my mother telling me that she had a plumber at her home telling her that she needed a new water heater. My mother and father are in their eighties and have been making some very "questionable" financial decisions recently. I was very relieved (and quite frankly stunned) that they called me to tell me that they were considering buying a lifetime warranted water heater from Gillece and that the plumber in their home actually suggested that they call me to make sure that they were making a good decision. Needless to say, they did not need a lifetime warranty on anything, but I was very impressed with the fact that the plumber recognized that my Mom and Dad were not at their best when it came to financial decisions and suggested to them that they include me in the decision. Thankfully I was given the opportunity to review the different options for water heater replacement and make a decision to just choose the lowest warranty option since we are planning to move Mom and Dad in with us. Gillece was not cheap, but I wouldn't trust anyone else to deal with my vulnerable elderly parents and I will highly recommend them to anyone that asks.
Posted: 10/05/2009 • Link to this review
Gillece runs most of the classic consumer scams that you can think of, including bait & switch, intimidation, scare tactics and outright lies. They offer a lowball price to get in your door, and then find many other things that you "need" to have done to inflate the price. Hidden charges, unforseen charges, surprise labor charges...they add it all. Then they will suddenly become very hard to get hold of. Joe Benz is the only person to talk to, and he will not return calls or show up for appointments. He is as dishonest and disreputable as they come. You will end up in court with Gillece to get your money back, so please, avoid them!
Posted: 6/13/2008 • Link to this review