I told them we made the appointment for me to see the Dr. to discuss how to proceed because the current treatment was not working. I was then told that she would not see me, and because my daughter was not present, they would charge me a no-show fee. I wanted to see her only for a few minutes but I was told she is busy seeing patients and would not see me. I left and by the time I got home they had left a voicemail saying that we needed to call to schedule a follow-up appointment for my daughter because she may need more specialized PT. I called them back stating that I was very unhappy that I had to cancel a business trip to make this appointment and the Dr. would not take 15 out of her day to see me. After pressing the issue, I was told that she would not see me because without my daughter present, she could not bill the insurance company!!! When I asked how more physical therapy would help, they stated that we had not used their physical therapy as recommended, but went somewhere else. But we had in fact used their facility. How they get that wrong is beyond me. They clearly are disorganized, in our case ineffective, and care only about getting paid.
Posted: 10/18/2011 • Link to this review
My son has been a patient for the past 6 Plus years. Through a variety of injuries, Dr. Glasson and her staff have taken great care of my son. If I ever need an ortho doc, this is where I am going!
Posted: 6/25/2008 • Link to this review
this is the place to go if you are injured. Doc is amazing and so understanding. she has a great bedside manner and will talk with you in a way you undersatnd. if you have to wait a while to be seen that day its just becasue she cares so much about her patients she wants to give the best service she can to them. but what is great is that she has a PT section with her practice across the hall and that place is just as great with a great staff who wants to see you back in action from your injury
Posted: 6/18/2008 • Link to this review
Dr. Glasson is one of the ABSOLUTE BEST sports medicne doctors in the area! I have had my knees check by her and have never been disappointed by her. She has a WONDERFUL bedside manner and explains things in easy to understand language. Additionlly Dr Glasson has a PT studio attached to her practice that is operated by her Head PT Sandie. Sandie has a great personality and explains all of the PT before you start, tracks yoru progress and helps you achieve your goals.
Posted: 10/08/2007 • Link to this review