I am a Education senior at the University of Arizona and when my fiance returned home from Afghanistan he wanted to surprise me with a special 5 day 4 night trip to a nice hotel and we stayed in one of the "InWhirl Spa Casitas". Things were decent at first but the first morning we were woken at 6 am by loud construction work literally outside of our window the construction workers loud and fowl mouthed. We talked to them, they were nice but still, it's not something you want to wake up to on a "relaxing" vacation/welcome home trip. When we tried to bring this up to the management our comments were blatantly ignored. We requested to be moved and once again we were ignored. 3 of the 4 mornings we were woken up in this manner. We paid around $900 to be woken up at 6 am on our vacation and to be treated like children (we are 24 and 26). We not only feel belittled and disrespected but we are baffled by their complete lack of customer service and concern of their paying customers.
Posted: 11/05/2008 • Link to this review