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I've rescheduled twice with them now and each time they haven't shown up. First the cleaner's car broke down and they couldn't find anyone else to clean my house for another 4 days. So I waited another 4 days and then that morning no one showed up due to "insubordination with [their] companies". Sounds to me based on this excuse and other reviews of subpar cleaning and overall performance that their workers are not happy... not getting paid enough, not good benefits... purely speculation. Regardless, the fact remains that for whatever reason that this is a inefficient business that is set out to inconvenience you, knows precious little about customer service, and will continue to lose business with this type of behavior. I personally really needed the help because of physical ailments that preclude me from being able to do heavy duty housework. I would have gladly signed up with this company to come and clean my house regularly IF my first experience/impression was favorable. Needless to say, this was NOT the case and I will not only be looking to a different company for help with cleaning my home but I will tell others to STAY AWAY from this one. They are simply not dependable.
Posted: 7/28/2012 • Link to this review
Completely disappointed with inadequate cleaning job - house is empty and she didn't even open closet doors to clean floors. When I called company to report my dissatisfaction, woman I spoke with was indifferent. I would guess the cleaning woman spent 45 min cleaning.
Posted: 7/12/2012 • Link to this review
I would never use this service again. The cleaning was ok, but not great. They started sending email invoices ahead of time and seemed to want payment in advance to confirm our regular biweekly appointments. When I complained, I was told I could pay at time of service. However, I continued to get harassing calls when I didn't pay in advance. When I complained about that, the office manager made up outrageous lies to the owner about me being abusive. Avoid these people and save yourself a major headache.
Posted: 6/20/2012 • Link to this review
I paid for a 4 hour deep cleaning service. The amount of work they did in 4 hours was equivalent to what I could have done an hour. And even the cleaning they were able to do wasn't up to par. Very disappointed.
Posted: 4/03/2012 • Link to this review
On time but minimal cleaning done. She used a feather duster and her vacuum bag was so overfilled that she just kept smashing the contents down so she didn't have to go to her car to get a new one which was supposed to been changed the day before! Film left on bath tub; baseboards not wiped; coounters only cleaned on the front and nothing behind to the walls; flower leaves left on tables where she didn't feather dust. Cleaning products were 'green' but worthless. She sprayed at the end to try to put in a fresh clean scent. LOL She missed vacuuming at the top of the stairs. Waste of money! Very disappointing. Never again. Living Social coupon said $150 value when it was really only $85 for 3 hours. If you paid extra, you could get a deep clean but I do not think they would even know what that means.
Posted: 12/20/2011 • Link to this review
I had a voucher for a 4.5 "deep cleaning" with Good Steward. The person came for 3 hours and I would love to know her definition of "deep." Kitchen sink wasn't scrubbed, toilets weren't cleaned, glass door on the shower wasn't cleaned. Furniture was barely dusted. I called to complain and was told I was listed for a 3-hour routine cleaning, not the deep cleaning session I paid for. This scheduling "mistake" had to have been deliberate because I had a long conversation with the scheduler about the size of my house and whether the voucher would cover the amount of cleaning I wanted done. (The scheduler was very unpleasant.) Company would not refund the $24 overpayment because they said I paid through DealSwarm and had to get the refund from them. This is very convenient for Good Steward, because DealSwarm has been bought by a new company and the new owners won't fix problems related to vouchers from the former company. Good Steward did offer to send the same cleaning person back for 1.5 hours, but it wasn't worth my time to have more poor housecleaning service. Don't waste your money with this service.
Posted: 12/14/2011 • Link to this review
What a waste! Cleaning is not thorough. 2 ppl came out & straightened up. They missed cleaning mirrors, cobwebs, wiping appliances & kitchen table! The company only apologized when I expressed my disappointment. Going back to my 1 person cleaning svc. & pay more.
Posted: 10/12/2011 • Link to this review
Ughhh, what a WASTE of my money! Even if I did buy a "coupon" for it...WASTE WASTE WASTE!!!!! Keep on looking, you'd be better off to pay full price for a job well done then save $$ on a coupon company that does a half way job. I was thinking they would try to wow me so I'd want to continue service with them, NOT!
Posted: 8/30/2011 • Link to this review
This company came out and "attempted" to clean my home. The three dishes that were in the sink were not cleaned. In three of the bedrooms, the bed was not made. There were no liners in the trash cans in the bedrooms nor in the kitchen. It didn't smell like someone had come and cleaned the entire house either. Of course when I called, no one was available to answer and I had to leave a v/m. I will NEVER use them again.
Posted: 7/05/2011 • Link to this review
I am so happy to have found Good Samaratan Cleaning service. I am very fussy and I won't spend the money to have someone clean my house unless it's done as well as I do it. This is better because it's done as well as I would do it and I don't have to.
Posted: 5/23/2011 • Last edited: 12/20/2011 • Link to this review
After trying several different cleaning services, the overall value and service of Good Steward is by far the best! Reliable, trustworthy, great service.
Posted: 5/21/2011 • Last edited: 12/20/2011 • Link to this review
I used their services a few weeks ago and was SO impressed! Need to see if I can schedule another! The price was something I could afford and the service exceeded my expectations.
Posted: 5/12/2011 • Last edited: 12/20/2011 • Link to this review