They've always done a fabulous job on our vehicles. We could get the work done cheaper elsewhere, but not with the quality and guarantee we get with Good Works. All jobs have a set price/time (how long it SHOULD take)...if they spend 6 hours instead of the 3 listed, you get charged for 3. Plus, if something is not done right, they fix it. My mother-in-law had something fail on her truck after they fixed it and Good Works paid the $500 towing bill out of the mountains and fixed the problem for no extra charge. Nobody is perfect, but if they screw up, they admit it and make it right if given the opportunity. But the screw-ups are few and far between.
Posted: 2/04/2010 • Link to this review
I had a water pump replaced by these people except they didn't replace the thermostat. Well, the next time I went up north, the car overheated and ruined my trip. This time I took it to a shop that had been recommended by a couple of fellow workers and I've been going there ever since.
Posted: 5/19/2009 • Last edited: 8/07/2009 • Link to this review
This message is from Glen and Nathan, the owners at Good Works Auto Repair. We are dismayed by the bad review that was written here (dated May 15, 2009). If there was a problem with our service, we would have truly appreciated - and urgently would have wanted - the opportunity to correct the work to the client's satisfaction. The reviewer did not contact us about this problem and never gave us any opportunity to make it right; instead he or she took the car to another shop where they diagnosed the problem.
We stand behind our work 100% with a 24 month, 24,000 mile warranty. We would have certainly done everything we could have to try and help this customer - but we weren't given that chance and we were not even informed there was a problem until we read this review.
We work very, very hard for our customers - but we know we are not perfect. No shop is. On rare occasions when we do make errors, we only ask for the opportunity to correct the error and make the client happy. We try very hard to do the very best work possible for every single client. We believe strongly that "Everyone and Every Repair Counts." This is not just some motto; we build our business around this principle.
As people write reviews, please remember that your reviews can really cause damage to a business. Our only request here is that we are given a chance to help or correct a problem before people post negative reviews. Lastly, we do have thousands of very happy and very satisfied customers. Please visit out website at http://www.goodworksautorepair.com/testimonials.php for additional testimonials from customers. Thank you for listening. If the person who wrote this review would like to contact us - we would warmly and enthusiastically welcome the chance to talk to you about this.