I've been going to the Grady Dental care for you years now and find them to be the best in every category. The staff and the quality of care is excellent. If anyone ask me, I always recommend them highly. If you're in the area and looking for a new dentist, give them a try.
Posted: 11/20/2014 • Link to this review
I have had one bad experience after another at this dentist. My first appointment with Dr. Grady, I arrived and was informed he was not in and that someone else would provide service. I had been referred to Dr. Grady and my appointment was with him, not another dentist. Anyway, the tech was very nice so I proceeded. Then when I finally did see Dr. Grady on my next visit, he literally was with me for only 3 minutes. My final frustration was trying to take my daughter there. I called to say we were running a little late and they said they have a 10 minute rule. We arrived 13 minutes late and I was told she could only get x-rays and that they have no other appointments this year! When I said I will cancel my future appointments for me and my family the receptionist could have cared less. So considering we were going to need extensive and expensive dental care for our whole family I have decided to go with a dentist that actually has some customer service.
Posted: 11/12/2013 • Last edited: 1/07/2014 • Link to this review
Looks like a Gem, runs like a clinic. If you have a short term case, like a quick filling or cleaning you'll probably be fine. For long term cases, you Need to pass. There are better options in the area as this office has a history of resenting patients who pay them money and then expect them to continue delivering the services that were agreed to after that money is received. Things start off fine, but, long-term, a lack of interest in reviewing patients' cases leads to Sean (Dr. Grady) forgetting what was discussed and your treatment goes with it. Except for maybe a couple members of their staff, we definitely need at least a CAUTION label on this one until they mature a bit and get their act together in our opinion.
Posted: 2/01/2013 • Last edited: 1/07/2014 • Link to this review
Having recently moved here from Dayton, Ohio I was very nervous to go to the dentist and quite honestly a back in the neck for Paige and Dr. Grady. They were very patient with me (especially Paige) and took great care of me and within a couple of visits I felt at ease. I initially had a periodontal cleaning with Paige, then a root canal with Dr. Hayward and yesterday a regular cleaning with Michelle. When Michelle asked how my root canal tooth was doing I had to have her point out which tooth because Dr. Hayward did such a great job. Michelle was great with my cleaning and gave me some great dental care advice. All three that I've interacted with have made the experience of going to the dentist a very positive one. I definitely recommend Grady Dental to my friends and anyone else looking for a great dentist.
Posted: 12/13/2012 • Link to this review
What an incredible staff staff they have at Grady Dental. I have 3 dentist in my family but for geography reasons can no longer see them. For that reason, it always makes me a little skeptical to go elsewhere. I have now have preventative and oral surgery performed and it was amazing. The practice is beautiful, the staff is so patient centric, has a competencies level off the charts and Genny who runs the practice is a sweetheart and the consummate professional. I cannot rate this practice high enough. Steve N.
Posted: 4/18/2012 • Link to this review
If I could give ZERO stars to these preditors,I would. I went for a cleaning and this dentist said i needed a filling. Trusting him, I agreed. Next thing I knew I was in SEVERE chronic pain. Concerned, I contacted the office numerous time and they kept telling me the pain would subside after "a while". It NEVER did. When I returned to the dentist regarding the pain from his filling performance, he then told me I "must need a crown", just like that. I was surprised considering my tooth was fine before he drilled into it in the first place but agreed because I could not stand the pain anymore. After the crown, the pain was unmanageable. I contacted the dentist but he wanted nothing more to do with me. He and the staff dismissed me and when they would not help me I asked for my $ back, only to be verbally assaulted by his staff!! Correcting the damage this guy did to my mouth by drilling too deep into the nerve has been a nightmare. Don't go here...they will destroy your mouth, take your money and abuse you. Go to a dentist with integrity and who is competant.
Posted: 2/09/2011 • Last edited: 2/17/2011 • Link to this review
Dr. Grady and his staff are super friendly and wonderful all around. They make my family feel at home everytime we have to go in the office. We live in south GA and its about 65 miles for us to get to the office and I will never change because of the kind and caring people that Dr. Grady and his staff are! The Normandeau Family
Posted: 8/25/2010 • Link to this review
After going to Grady Dental since they were located off Abbotts Bridge Rd years ago, this office seems to be more about money than about customers. The staff quoted under $100 for composite filling co-pays (after checking twice with my insurance company). Then, they charged me over 2/3rds more because the insurance company downgraded them to silver fillings. When I said that the office was supposed to check, they said they didn't get that information for us. My mother has worked in the dental industry for decades so I know that was crap. The office staff did not apologize, did not offer to even look into it and when I said I would pay but they could take my husband and myself off their list, they responded with "so you would like us to cancel all upcoming appointments?" The almighty dollar has corrupted another formerly good office.
Posted: 8/23/2010 • Last edited: 2/17/2011 • Link to this review
I stayed away from the dentist for years because I was afraid and embarrassed of my mouth. The hygienist did a wonderful job cleaning my teeth and Dr. Grady made me feel very comfortable. They both explained everything and were patient with me. The front desk confirmed my insurance and confirmed my appointment by email. I would definitely recommend this office.
Posted: 7/14/2010 • Link to this review
I really hate to go the dentist; however, if I have to go, this is the place. The office is very modern and the staff is simply wonderful. I never had to wait and the work was done right the first time. Dr. Grady is very professional and great practitioner.
Posted: 5/16/2010 • Link to this review
Great staff and beautiful office. I had my whole mouth fixed by Dr. Grady. He is a very understanding and patient dentist. The hygenists and front desk staff are also very friendly. I would very highly recommend this dental office to anyone.
Posted: 11/30/2009 • Link to this review
My family of 5 has been under the care of Grady Dental for 5 years. They give you great service, outstanding quality and very good value for the money. They deal with comprehensive dentistry and meet all the needs of my large family.
Posted: 7/07/2009 • Link to this review
Sean Grady, DDS, is a very good dentist, but he is not very personable which is good....This shows that he is very good at his work. He does a great job on my teeth whenever I need work done...The location of the place is very convenient
Posted: 11/07/2007 • Last edited: 7/14/2010 • Link to this review