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Notified company that we were not satisfied with the finished product. They did send someone out and they concurred that the product looked dull and would have an installer come out and buff or polish the counter top. When the installer showed up with a peice of sandpaper in his hand, I questioned what he was going to do and was told he was there to smooth some rough edges under the counter where it met our old counter top. He went on to say that you can't buff or polish the product. I told him that we were not satisfied and have someone get in touch with us. It's been weeks and no one has make contact with us. Potential buyers should consider real Granite for about the same price - we wish we would have.
Posted: 4/05/2013 • Link to this review
John our goal is for you to be more than happy with your countertops so lets see what we can do to make that happen. The samples we bring to your home and what we display in the showroom are consistent with the slabs we installed in your home. You saw and chose the exact stone prior to installation. I am sorry you are not happy with how shiny the surface looks. Different colors are going to have a different shine and lighting will also affect the appearance. We would be happy to bring the sample back out and if there is any difference in the finish we change out your slab. Keep in mind the finish on our slabs are guaranteed for a lifetime. They do not have as high as sheen as some high polished finishes on certain granites and marbles. This is by design because the finish on a granite or marble countertop will fade over time and requires additional service to maintain that high sheen finish. Your Granite Transformation countertop finish will last the lifetime of the product and does not need additional sealers, specialty cleaners or polishes. We will be following up with you shortly. If you have any questions before than please give me a call at 678-672-3911 - Josh/Owner
Granite transformation fails to perform post warranty work. The warranty is worthless. Run Run Run! 12/12/13 UPDATE: We are in conversations with Chauncey Fisher (corporate representative), and Granite Transformations' corporate VP of Marketing to find resolution. 1/24/13 update Almost 2 months to the date and the service issue was finally addressed. Chris Johnson (regional rep) was proactive, but I still posit that this incident should not have escalated as it did. The product has good style, but post warranty channels are not clean.
Posted: 12/12/2012 • Last edited: 1/24/2013 • Link to this review
This is the owner and I assure you that we honor all legitimate warranty requests. I have no reason not to because the manufacturer pays for warranty work. We are one of the few countertop and cabinet companies that even provide a warranty and in the rare occasion there is a warranty issue we take care of it. It is simply in the best interest of my location to make sure all GT customers in Atlanta and surrounding areas are happy and love our service. From this post I can't tell who you are but if you can email me at firstname.lastname@example.org or call me at 678-672-3911 I would be happy to take care of any issues you are having.
Granite Transformations made my kitchen renovation absolutely painless. I started with a builder basic kitchen when I moved into my home, and it never felt like "my kitchen" until Granite Transformations came in to replace the countertops. They had so many options, but their designer helped me select a Trend Glass option that would look best with my honey oak cabinets, and give the kitchen a more modern look. Installation day was a breeze! It took just 6 hours, and the crew couldn't have been nicer, neater, or more thorough. I'm blown away by how stunning the countertops look. I've seen nothing like this in my friends' homes, and I actually want to spend time in my kitchen now. Josh -- you and your team at Granite Transformations are fantastic!
Posted: 9/29/2012 • Link to this review
Thank you so much to the team at Granite Transformations. From my first meeting with the owner Josh who was very helpful in helping me find the perfect color and style in my budget to the installers who were prompt, courteous and clean I had a great expereince and finally got the kitchen I have always wanted. They made it so easy I was even able to leave a key for them and when I came home from work everything was done. THANK YOU sooooo much for everything.
Posted: 5/08/2012 • Link to this review
I want to thank Andrea, Jorge and Vince for making my dream kitchen a reality. From Andrea's help in choosing the colors to Jorge and Vince's installation, everything went so smoothly. Even though I didn't purchase my floor from them, Andrea was more than willing to help me in choosing a floor that she felt would coordinate perfectly. Thanks again Granite Transformation, I hope to be using you again when I update my bathrooms.
Posted: 4/29/2012 • Link to this review
I consulted Granite Transformations for new kitchen countertops 3 weeks ago. Seems like a really nice product, and their pricing was in line with quartz countertops. Even so, I took my husband to the showroom to get a closer look. Though we told the person working the showroom that day that we would follow up with the designer, I haven't heard from anyone regarding my decision. (My neighbor said they used a high pressure sales approach on their consultation!) How nice for them they can ignore potential new business. The glory in this is that I didn't commit to this company (i.e., you're not what you say, you're what you DO).
Posted: 4/04/2012 • Link to this review
This is Josh, the owner of Granite Transformations of Atlanta. I am sorry to hear about your experience with my company. Every customer is extremely important to us and I am not sure how this miscommunication occurred. We try to over communicate with our customers. You indicated that you were going to follow up with the designer, but perhaps we needed to call you. Either way I am not happy if you are not happy. I would really like the chance to talk with you to understand how we can make this right. We pride ourselves on customer service and not just talking about it but delivering it. I realize we are not perfect but we are going to do everything we can to get there. From this post we don't have any of your information. So at your convenience would it be possible to give me a call or send me an email so we can discuss the issue. You can reach me at 678-672-3912 or email@example.com. Lastly thank you for taking the time to bring this to our attention. I look forward to speaking with you. - Josh
I had my kitchen and guest bathroom re-done with granite countertops and tile floor in the bathroom. Granite Transformations was most excellent and professional. Everyone from sales to implementation is a class act! I'm thrilled with the superb job they did.
Posted: 1/09/2012 • Link to this review
Granite Transformations worked out very well for us. Step one was a general overview visit. Step two involved measuring and creating a template. Step three, the countertop went down over the existing counter and backsplash. We didn't even have to take the pots, pans, and cans out of the cabinets! All of this in a total of less than six hours...ALL three steps! Easy! Clean! And no more than most other counters. Call 'em.
Posted: 11/15/2011 • Link to this review
I love my new granite counter tops from Granite Transformations. Everyone I dealt with was very professional and did a wonderful job! I would highly recommend Granite Transformations.
Posted: 11/15/2011 • Link to this review
We were recommended this service by our real estate agent in preparation for getting our current home in tip-top shape. From the start to the finish, we had very pleasant interactions with everyone involved. The only downside was that they were so busy we had to wait 4 weeks to have the countertops/backsplash installed! the workmen had to come very early in the morning since i had to leave early to get to work, left on time, kept me updated with progress, kept everything clean and tidy and we came home to a new kitchen! What a great experience when so many things tend to go wrong these days!
Posted: 9/23/2011 • Link to this review
I had great experience with Granite Transformations from the initial meeting with the sales person all the way to the installation. The installation team was very punctual on the day of the install and were extremely professional. The team kept me informed throughout the various stages of the installation and answered questions I had which was very helpful! I would recommend Granite Transformations to my friends and family.
Posted: 9/05/2011 • Link to this review
From my initial phone call to Lisa through Vince the plumber finishing it was a great ride. This kitchen counter install took about 8 hrs and no mess. Since I liked my existing backsplash I was able to keep it unlike using a "traditional" install. Jorge, Jeff ,Tim and everyone else performed EXCELLENT. Thank you for making our kitchen like NEW.
Posted: 8/10/2011 • Link to this review
From the first phone call to Danielle, to the completed project, this experience has been amazing! My inhome Consultant Andrea Cullen is an outstanding designer with esquisite design taste and Steve, my Customer Service Rep, has tremendous patience and the best customer service skills ever! I will recommend Granite Transformations to all of my friends, familiy members, business partners and anyone who asks about this company. They are outstanding! I could not be happier.
Posted: 8/07/2011 • Link to this review
Very pleased with our shower replacement. The granite look is great and the installer Mario, was easy to work with and conscientious. Charlene was a partner in the design and patient with our changes. Kyle spent extra time with us in creating the template (and subsequent changes). The cost was more than we initially budgeted but the outcome was better than we had dreamed of and we will be using them again soon.
Posted: 7/31/2011 • Link to this review
www.trendingreen.com/ Granite Transformations is recognized by U.S. Green Building Council, NSF International, and is GREENGUARD Indoor Air Quality Certified.